‘Quality in Professional Reservation Sales’ and ‘Professional “Up-selling” in Room Reservations’ training on August 29-30, 2012
A reservation call directly to the hotel is still the least expensive booking channel. For this reason it's even more important to ensure that as many calls as possible can be converted into a booking. IFH® is here to help with the upcoming "Quality in Professional Reservation Sales" and "Up-selling" class. Constanze Minten will be conducting this important session.
Would you like to increase your conversion rate? There are still a few more seats available for next week's training in New York, conducted by IFH® Institute for Hospitality Management
New York, NY, August 2012 – A reservation call directly to the hotel is still the least expensive booking channel. For this reason it's even more important to ensure that as many calls as possible can be converted into a booking. IFH® is here to help with the upcoming "Quality in Professional Reservation Sales" and "Up-selling" class.
The participants will be prepared to professionally take room reservations over the telephone. In addition they will understand the different quality factors that have a direct impact on the call flow. They learn to utilize professional communication skills and to influence the customer's perception of the quality of the hotel.
Furthermore the course will give the participant tools that will assist in securing a higher conversion of inquiries into bookings. Participants will also be introduced to the latest methods in alternative selling techniques in order to sell the higher yielding room types.
Sign up today to reserve one of the last training seats! Go to
www.ifh-worldwide.com or call +1/561/542-3231.
About IFH® Institute For Hospitality Management
With more than 90 training programs IFH® Institute For Hospitality Management is market leader in the fields of people development, quality assurance via mystery shopping, mystery calls and benchmarking as well as management strategy development for companies in the service industry.
Founded in 1989, IFH® specialises in national and international hotel companies, upmarket individual hotels, as well as companies in the automobile, healthcare and pharmaceutical industry.
Headquartered in Frankfurt, Germany, IFH® operates offices in London, Moskau, Dubai, Hong Kong, Singapore, Mumbai, Miami and Belgrade and employs more than 100 people worldwide.
Since 2008, it is part of the I.H.S. GmbH Group, which is a group of companies specialized in providing a broad range of services to the international hotel and travel industry.