XN Australia set up camp in one of the largest holiday parks in Australia

Adelaide Shores is an award winning 135 hectare tourism and recreation reserve located on Adelaide's West Beach in South Australia. The precinct offers a range of facilities, with a mix of commercial and community services including: 610 accommodation units, golf, boating, cafe and dining venues, skate & BMX park and sports grounds. Priding itself on being innovative and a leader in the tourist park market, the precinct's accommodation is complemented by first rate facilities, entertainment options and surrounding recreational activities. 

Adelaide Shores Caravan Park provides caravan and camping sites, plus cabins ranging from budget to deluxe standard. The Park is a member of BIG4 Holiday Parks and it has been a favourite destination of Australian families for generations.

Adelaide Shores Resort offers deluxe self-contained accommodation in a prime beach-front location. This unique holiday destination provides hotel-standard services and facilities with extra space and privacy.

The team at Adelaide Shores, led by Chief Executive Kate Williams, is always looking for ways to improve the visitor experience and the outcomes for their business. After an extensive search they chose XN Australia"s protel Multi Property Edition PMS system together with POS XMS to manage the food and beverage outlets, the Xn globalRES distribution platform and an interface to the Boomgate Barrier Control System.

Kate commented that one of XN Australia's strengths was their proven track record in putting customer requirements first, and their willingness to provide bespoke solutions, which was very important since Adelaide Shores' operations differ from a standard hotel environment.

"From the initial configuration workshops, staff and management training, through to the installation and go-lives, the team at XN Australia have been quick to understand our requirements and very responsive in terms of configuration or software enhancements."

"Since installing the system, we have seen improvements in efficiency from the integration of our products in the one system and have gained additional functionality such as XN's In-House SMS Guest Messaging Module which we have recently implemented."

"We have found XN's service before, during and after installation to be professional and efficient and our staff know that through the online Zendesk helpdesk system, help is never far away."

"I am very happy with our decision to select XN Australia and the protel PMS solution to assist in running a complex operation such as Adelaide Shores and know that we now have a system that can grow with us."

Future developments already planned for Adelaide Shores include:

• XN's integrated SMS Messaging Phase #2, allowing for arriving guests and the Maintenance and Housekeeping departments to be able to receive SMS messages directly from the PMS system.