Hospitality Management Holdings select Olery for Social Media Monitoring and Online Reputation Management
Olery Reputation provides tools to collect and assess guest experiences in real-time
Olery, a leading provider of reputation management software for the leisure and hospitality industry, announced today that the company has signed Hospitality Management Holdings (HMH) as their new customer. Headquartered in Dubai, HMH is the holding for four distinct hospitality brands.
AMSTERDAM – Olery, a leading provider of reputation management software for the leisure and hospitality industry, announced today that the company has signed Hospitality Management Holdings (HMH) as their new customer. Headquartered in Dubai, HMH is the holding for four distinct hospitality brands.
HMH selected the Olery's online reputation management tool, Olery Reputation, to collect and assess guest experiences in real-time for all of their properties. Olery Reputation evaluates the online reputation of a hotel by extracting information from review sites and social media. It keeps hotel operators informed in real-time about what guests say about their hotel – and their competitor's – and helps to better engage guests and to put user reviews into actionable business intelligence to improve operations.
"Hotels have to protect their online reputation now more than ever in the age of Twitter™, Facebook™, Yelp™, and the myriad of other social media travel websites that publically catalogue user-generated reviews and feedback," said Kim van den Wijngaard, CEO of Olery. "This increasing market transparency can adversely or favorably impact the margins, market share and brand equity of hotels. The Olery Reputation real-time monitoring and strategic analytics allows hotels to react instantly to both positive and negative reviews, and gain a better understanding of what their guests are thinking."
Hospitality Management Holdings is one of the leading and fastest growing hotel management and development companies in the Middle East. With 4 distinct brands (Coral Hotels & Resorts, Corp Executive Hotels, ECOS Hotels and EWA Hotel Apartments) they offer their guests a full spectrum of choice in terms of hospitality - from top-end luxury hotels to select service hotels, budget hotels and serviced apartments. Olery Reputation enables hotel chains and managers to:
- Get actionable insights about improving service
- See how to out-perform their competition
- Translate foreign text immediately
- Create team awareness by sharing knowledge
- At-a-glance view of a hotel's online performance with reports
- Build relationships with guests by acting immediately on comments
Learn more about Olery Reputation and other Olery products for the hospitality and leisure industry.
About Olery
Olery (http://www.olery.com) helps turn guests into ambassadors. The company offers easy-to-use tools for the leisure and hospitality industry that provide insight into online reputation and social media presence by monitoring what is being said online, engaging with customers, and measuring satisfaction performance. The Olery suite of comprehensive web and data products for the leisure and hospitality industry intuitively turn real-time guest feedback, online reviews and social media feedback into actionable business intelligence that not only contribute to an improvement on service on a hotel level but can also be used for destination or city marketing purposes.
Our customers use Olery Feedback, Olery Reputation, Olery Reports and the Olery API"s to track the success of operational improvements, to increase quality guest feedback, to provide better customer service, to drive incremental revenue and to manage hotel star classification.
Founded in 2010, Olery is a privately held company based in Amsterdam, The Netherlands. Follow us on Twitter at OleryHQ or learn more at http://www.olery.com.