Book4Time ‘Instrumental’ in AAA Four and Five-Diamond Hotels’ Success
Book4Time Supports Four and Five-Diamond Hotel Spas To Provide AAA-Recognized Customer Service
Book4Time Inc., a leading provider of enterprise spa management software is proving to be 'instrumental' in the success of over thirty AAA Four and Five-Diamond Hotel Award-winning properties. Less than 5% of the properties reviewed by the AAA achieve the Four-Diamond rating, and less than 1% of 29,000 reviewed receive the Five- Diamond rating. The select few must offer exceptional amenities and be supported by systems that enable their...
MARKHAM, ON, March 17, 2014 – Book4Time Inc., a leading provider of enterprise spa management software is proving to be 'instrumental' in the success of over thirty AAA Four and Five-Diamond Hotel Award-winning properties. Less than 5% of the properties reviewed by the AAA achieve the Four-Diamond rating, and less than 1% of 29,000 reviewed receive the Five-Diamond rating. The select few must offer exceptional amenities and be supported by systems that enable their staff to provide the personalized customer service discerning hotel guests expect.
Several of Book4Time's clients have been awarded the prestigious AAA Four and Five- Diamond awards including: the newly-rated Hyatt Ziva Los Cabos, Four Seasons Palm Beach, SLS Hotel Beverly Hills, Sheraton Wild Horse Pass Resort & Spa, St. Regis Monarch Beach, the W Scottsdale, Disney's Grand Californian Hotel & Spa, Four Seasons Atlanta, Hyatt Regency Indian Wells Resort and Spa, and the St. Regis Mexico City.
"Book4Time has been instrumental in our success from the very beginning; since the day we went live, they've provided us with excellent customer service and attention", says Alejandra Ochoa, Spa Director at the St. Regis Mexico City. "Their continuous support has allowed us to operate more efficiently and in turn, provide our guests with personalized service and attention to detail."
"We're extremely proud of our clients' achievement and recognition by the esteemed AAA Five and Four-Diamond awards", says Roger Sholanki, CEO and Founder of Book4Time. "As a company we are committed to providing our clients with the tools and support they need to elevate their guest experience and ensure their success."
To become AAA Diamond-rated, hotels and restaurants undergo a thorough inspection by one of the association's 65 full-time, highly trained professional evaluators. Five- Diamond establishments complete a more extensive review that includes a series of inspections and final review by the association's committee. The AAA rates more properties than any other rating entity and is one of only two that conduct physical, onsite evaluations.
About Book4Time
Book4Time is the global leader in ancillary revenue and spa management software for the hospitality industry. As the top enterprise SaaS technology in the hospitality wellness industry, Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf and private member clubs in more than 100 countries worldwide.
Based in Ontario, Canada, Book4Time is the first cloud-based software for the wellness industry to provide a centralized multi-location platform. With 60+ hotel system integrations, we publish new updates every 4-8 weeks, have the industry’s highest uptime at 99.99%, support 15 languages and have LIVE 24/7 phone and email support through strategically located global customer support centers. We are Hotel Tech Customer Support certified.