Singgasana Hotels Selects TrustYou to Boost Its Online Reputation in Indonesia

TrustYou, the inventor of Meta-Reviews^TM and global online reputation management leader, has been selected by Singgasana Hotels as its reputation management provider to assist in improving and promoting their standing among Indonesian hotels. Singgasana Hotels manages properties in destinations throughout Indonesia, including The Sultan Hotel and Residence Jakarta, Ayodya Resort Bali, and Singgasana Hotel Surabaya.

Singgasana Hotels' Corporate Digital Marketing Manager, Ivana Novida said of the partnership, "We were looking for a holistic approach to online reputation management, one that allows us to track our reputation, make improvements, and then increase our scores across the web. TrustYou's industry partnerships allow Singgasana Hotels to not only improve their scores on the TrustYou monitoring dashboard, but then to see those scores directly reflected on sites like Wego."

The TrustYou platform offers hotels an accessible tool for monitoring and responding to online travel reviews from across the web. Using TrustYou's monitoring tool, hotels are able to easily see how they're performing on travel sites, as well as review trends over time. For instance, hotels can monitor whether or not target areas such as service or food have improved over time. Additionally, hotels can track their response rate and social media activity.

"Singgasana Hotels' understands the importance of a strong online reputation and wants to ensure that it has the best tools to effectively manage and improve its reputation on key sites like Wego. We are excited to power Singgasana Hotels' online reputation management program and look forward to growing this partnership," said Frederick Wong, VP of Business Development, Asia at TrustYou.

Singgasana Hotels will also take advantage of TrustYou's surveys for guests who have stayed at their properties and TrustYou's Reputation Marketing widgets, including Meta-Reviews^TM which present verified review content from across travel sites in short, easy-to-read bits about a property's highlights.

TrustYou's industry partnerships are proving valuable to hotels looking to see immediate changes in their online reputation scores on OTAs and review sites. Industry partners include Kayak, Wego, Ixigo, MakeMyTrip, and more.

For additional information about TrustYou's data solutions, please contact Margaret Ady at [email protected].