TrustYou Extends Reach of its Meta-Reviews through Partnership with TRIPCON
Bolsters Global Presence with Key Agreement in Japan
TrustYou (www.trustyou.com), the world's largest guest feedback platform, has been selected by TRIPCON, Japan's premier site for comparing and booking hotels, to provide Meta-Review data for its search results.
TrustYou (www.trustyou.com), the world's largest guest feedback platform, has been selected by TRIPCON, Japan's premier site for comparing and booking hotels, to provide Meta-Review data for its search results.
Nearly all travelers rely on review information before making a purchase; 95% of booking decisions are informed by online feedback. Meta-Reviews summarize verified hotel reviews, and are easily integrated into other websites. For instance; Google, Kayak and Hotels.com are among hundreds of sites that have included Meta-Reviews into the information they provide.
"TRIPCON has an extensive reach to go along with a very innovative approach to connecting travelers with the information that's most valuable to them," said Yoshi Sakurai, COO at TRIPCON. "By incorporating TrustYou's vast review data, we can offer our users access to verified guest feedback that positively influences millions of booking decisions every day. TrustYou's review data helps us categorizing the hotels based on true guest feedback and user can enjoy the best search experience with TRIPCON."
TRIPCON offers Japan's first "natural phrase search" option in the travel industry, allowing its users to incorporate context into their requests. The site includes tourist and local information on more than 7 million travel destinations and 800,000 hotels worldwide.
"This agreement is important for TrustYou, offering us a premier partner in Japan as we expand our global presence," said Kazuyoshi Shimojima, Managing Director of TrustYou, Japan. "Since its launch, TRIPCON has developed a significant and loyal user base."
TrustYou analyzes millions of hotel reviews, guest surveys, and social comments and runs the most comprehensive guest feedback platform worldwide. For more information, visit www.trustyou.com
About TrustYou
TrustYou is hospitality's memory: the platform that unifies what guests feel, what they do and what they ask in a single system. Since 2008, more than 100,000 hospitality businesses have used TrustYou to understand their guests, act on what they learn, and keep the relationship going between stays.
That memory has three parts, built to work as one:
Customer Experience Platform (CXP), the memory of experience: reviews, surveys, sentiment and reputation, captured and acted on across every touchpoint.
Customer Data Platform (CDP), the memory of the customer: every transaction and interaction resolved into one golden profile, and activated through service and marketing communication.
TrustYou Agent, the memory of conversation: one AI agent across every channel, from web to WhatsApp to email, around the clock and in every language, closing the loop so that outbound messages from the CDP and inbound replies to the Agent belong to the same continuous conversation.
Every interaction adds to the memory, so the system knows each guest better than it did the day before.
TrustYou is headquartered in Munich, Germany, and serves hospitality brands in over 165 countries. Learn more at www.trustyou.com.