Industry Update
Supplier News22 September 2016

Monscierge Receives Patent For Providing Mobile Services To Hospitality Customers

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Monscierge 2015

Oklahoma City -- Hospitality technology company Monscierge announced today the award of a patent for the communication process of receiving and servicing hospitality guests requests through the use of mobile technology. This is the company’s second U.S. Patent for mobile services provided to hospitality customers, the first having been awarded for providing local merchant recommendations to hospitality guests.

The newly granted patent, 9,436,958, covers receiving guests requests as well and servicing these requests. To illustrate a scenario, when a hotel receives a request for additional towels from guests using mobile devices, the request reaches a staff member who would then acknowledge the request, provide an estimated time of delivery and complete this delivery. Historically, mobile request communication between guests and staff have been made for services such as food & beverage, maintenance issues, additional room items, valet return and even customized guest requirements.

“Our goal is to make technology easy to use, easy to scale, and affordable for hospitality,” said Monscierge CEO, Marcus Robinson. “The mobile experience that connects a guest to their hotel is vital to the success of hotel brands over AirBNB and other peer-to-peer relationships. We are looking forward to working with other hospitality mobile solution providers and creating a world-class, industry standard of an excellent guest experience, every time.”

Monscierge is a global provider of hospitality technology, specializing in mobile and wearables, computer software and lobby devices. Their product suite, Connect, is a most recently known as the platform behind the newly launched Hello Rewards application by the Red Lion Hotel Company as well as the technology that aided in Candlewood Suites Dallas/Market Center’s winning the coveted IHG “5 of 5” award after the property’s implementation of Connect Staff.

The expectation for new mobile-based services in the hospitality industry continues to grow rapidly, and Monscierge’s Connect platform has shown proven methods behind reducing maintenance response times by up to 50%, as well as increasing guest satisfaction scores.

Monscierge is the exclusive hospitality partner for the Apple Mobility Partner Program.

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Crystal Robinson
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