TrustYou Invests in Enhanced Account Management To Ensure Maximum Client Satisfaction
++ Introduction of Global Account Management Team ++ New Lead of Key Account Management Team EMEA
TrustYou, the world's largest guest feedback platform, recently introduced its newly established Global Account Management team to better meet the requirements of internationally operating hotel chains around the globe. As major chains like AccorHotels and NH Hotels require a more detailed technological and personal assistance in order to successfully establish guest feedback management in all properties, TrustYou established this unit to...
Additionally, in order to strengthen and expand market presence in the EMEA region as well as increase support of regional key accounts such as Motel One, Lindner Hotels and B&B Hotels, TrustYou hired Manuela Erlemann as Director Key Account Management EMEA. Manuela has an extensive experience in hospitality and knows the different requirements and needs of hotel chains in every detail. Previously she was in charge of hotel chain key accounts at online travel agency HRS. Both Larisa Huremovic and Manuela Erlemann will report to Philipp Hahn, Senior Director of Enterprise Sales EMEA.
"It is our first priority to ensure that our clients are satisfied with our platform and service at all times. Since the demands vary within each chain, both global and regional, we have made the necessary changes and additions to our team to better respond to their needs. Only then they can make the best possible use of their guest feedback by marketing, managing, replying and analyzing all feedback from surveys to reviews across the web with our platform", says Philipp Hahn, Senior Director of Enterprise Sales EMEA at TrustYou.
More information about TrustYou can be found at www.trustyou.com.
Associated Pictures:
Manuela Erlemann, Director Key Account Management EMEA
Larisa Huremovic, Director of Global Account Management
About TrustYou
TrustYou is the #1 Hospitality AI platform. Since 2008, the company has supported hotels and hotel groups worldwide in turning guest feedback, customer data, and automated interactions into measurable results. The platform unifies three core products in one system:
- Customer Experience Platform (CXP): Centralizes all reviews and surveys, applies AI-driven analysis, and automatically responds to feedback with ResponseAI. Hotels gain deeper insights into the guest experience, strengthen their online reputation, and make more informed service decisions.
- Customer Data Platform (CDP): Consolidates all guest data into so-called Golden Profiles, integrates consent management, and enables precise audience segmentation. This powers personalized marketing campaigns, drives more direct bookings, and fosters long-term guest loyalty.
- AI Agent: Handles 100% of inbound communication—24/7, in any language, and across all channels. The TrustYou Agent delivers instant, context-aware responses, support bookings, upselling, and free up operational teams.
With TrustYou, hotels invest in a future-ready platform that makes the Always-Reply Future a reality: better guest experiences, more direct revenue, and more efficient operations.
Learn more at www.trustyou.com.