TrustYou Invests in Enhanced Account Management To Ensure Maximum Client Satisfaction
++ Introduction of Global Account Management Team ++ New Lead of Key Account Management Team EMEA
TrustYou, the world's largest guest feedback platform, recently introduced its newly established Global Account Management team to better meet the requirements of internationally operating hotel chains around the globe. As major chains like AccorHotels and NH Hotels require a more detailed technological and personal assistance in order to successfully establish guest feedback management in all properties, TrustYou established this unit to...
Additionally, in order to strengthen and expand market presence in the EMEA region as well as increase support of regional key accounts such as Motel One, Lindner Hotels and B&B Hotels, TrustYou hired Manuela Erlemann as Director Key Account Management EMEA. Manuela has an extensive experience in hospitality and knows the different requirements and needs of hotel chains in every detail. Previously she was in charge of hotel chain key accounts at online travel agency HRS. Both Larisa Huremovic and Manuela Erlemann will report to Philipp Hahn, Senior Director of Enterprise Sales EMEA.
"It is our first priority to ensure that our clients are satisfied with our platform and service at all times. Since the demands vary within each chain, both global and regional, we have made the necessary changes and additions to our team to better respond to their needs. Only then they can make the best possible use of their guest feedback by marketing, managing, replying and analyzing all feedback from surveys to reviews across the web with our platform", says Philipp Hahn, Senior Director of Enterprise Sales EMEA at TrustYou.
More information about TrustYou can be found at www.trustyou.com.
Associated Pictures:
Manuela Erlemann, Director Key Account Management EMEA
Larisa Huremovic, Director of Global Account Management
About TrustYou
TrustYou is hospitality's memory: the platform that unifies what guests feel, what they do and what they ask in a single system. Since 2008, more than 100,000 hospitality businesses have used TrustYou to understand their guests, act on what they learn, and keep the relationship going between stays.
That memory has three parts, built to work as one:
Customer Experience Platform (CXP), the memory of experience: reviews, surveys, sentiment and reputation, captured and acted on across every touchpoint.
Customer Data Platform (CDP), the memory of the customer: every transaction and interaction resolved into one golden profile, and activated through service and marketing communication.
TrustYou Agent, the memory of conversation: one AI agent across every channel, from web to WhatsApp to email, around the clock and in every language, closing the loop so that outbound messages from the CDP and inbound replies to the Agent belong to the same continuous conversation.
Every interaction adds to the memory, so the system knows each guest better than it did the day before.
TrustYou is headquartered in Munich, Germany, and serves hospitality brands in over 165 countries. Learn more at www.trustyou.com.