TrustYou's Guest Feedback Platform Gains Traction in India Through New Partnership With Taj Hotels Palaces Resorts Safaris
Stronger positioning in the APAC region with 98 Taj Hotels utilizing TrustYou in 61 locations
TrustYou, the world's largest guest feedback platform, announces today its latest partnership with Taj Hotels Palaces Resorts Safaris. With the majority of hotels based in India, this collaboration comes as a strategic win and a great success for TrustYou and its constant global expansion goals, especially in the APAC area. Taj Hotels is known for its unique collection of iconic hotels, authentic palaces, beach resorts and wildlife safaris...
"Ever since the company was founded, TrustYou's mission has been to provide hotels from all over the world with smart and easy-to-use guest feedback solutions. We are proud to say that we are constantly expanding our client portfolio and our global influence. Being chosen as the sole guest feedback management provider by such a well-known and valued chain as Taj Hotels is a reinforcement of our sustained efforts and of our international impact in the hospitality business. Also, this partnership makes our already established presence in APAC even stronger", said Benjamin Jost, CEO and Co-Founder at TrustYou.
As a result of the partnership, 98 Taj branded hotels utilize the TrustYou platform, with all of its features, in order to better manage and improve the entire guest journey by means of using travelers' feedback. The chain displays TrustYou's reviews on their websites to provide travelers with trustworthy content which directly increases direct bookings. Additionally, the brand uses the guest survey solution to collect valuable post-stay feedback from guests. Also, the Analytics feature helps Taj Hotels to thoroughly analyze and monitor incoming reviews from review and social channels across the web alongside their own survey channel.
"Managing and analyzing our guests' feedback is vital to the growth of our business. It was very important for us to find one single solution for access and monitor guest feedback. TrustYou fulfilled all our pre-requisites for the features that tailor-fit our needs and I am confident that they will not only meet our expectations, but continue to innovate and provide us with their ever-evolving guest feedback and reputation management software", said Chinmai Sharma, Chief Revenue Officer, Taj Hotels Palaces Resorts Safaris.
For more information, visit www.trustyou.com.
About TrustYou
TrustYou is hospitality's memory: the platform that unifies what guests feel, what they do and what they ask in a single system. Since 2008, more than 100,000 hospitality businesses have used TrustYou to understand their guests, act on what they learn, and keep the relationship going between stays.
That memory has three parts, built to work as one:
Customer Experience Platform (CXP), the memory of experience: reviews, surveys, sentiment and reputation, captured and acted on across every touchpoint.
Customer Data Platform (CDP), the memory of the customer: every transaction and interaction resolved into one golden profile, and activated through service and marketing communication.
TrustYou Agent, the memory of conversation: one AI agent across every channel, from web to WhatsApp to email, around the clock and in every language, closing the loop so that outbound messages from the CDP and inbound replies to the Agent belong to the same continuous conversation.
Every interaction adds to the memory, so the system knows each guest better than it did the day before.
TrustYou is headquartered in Munich, Germany, and serves hospitality brands in over 165 countries. Learn more at www.trustyou.com.