Whistle Named Top Rated Guest Messaging Platform
In 2018 HotelTechAwards
Hotel Tech Report recognizes Whistle as 2018's top rated Guest Messaging Platform based on data from thousands of hoteliers in more than 40 countries around the world. Over 100 of the world's elite hotel technology products competed for a chance to win this prestigious title.
The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines. Whistle is poised for sustained growth in 2018. Hoteliers recognized Whistle's truly world class Customer Support where Whistle exceeded the category average by 11%.
With over 85% of travelers carrying their smartphone, Whistle's customer service platform enables hundreds of hotels to use text messaging and mobile messaging to communicate in real-time with guests and staff. Hotels use Whistle to boost guest engagement, improve customer service scores, increase online reviews, and streamline hotel operations. The messaging service provides a convenient and efficient method of communication for all travelers.
"Whistle is more than just a communication tool, it's a necessity to get ahead in the market. Technology has evolved our way of communication, from having a formal conversation lasting minutes, to starting and ending in seconds. Whistle allows properties to learn more about their guests, in order to personalize their guest services," says Taelor Barrett, Reservations Manager at the Doubletree by Hilton in Flagstaff, Arizona.
"For any industry it's important to be where customers are for both marketers and operators. It's no secret that our guests spend hours each day glued to their mobile devices. Companies like Whistle help hotels manage communication to improve satisfaction scores and streamline operations," says Hotel Tech Report co-founder Adam Hollander.
"Messaging is the way forward in customer service, as phone systems grow increasingly frustrating at today's pace," says Christopher Hovanessian, Whistle's cofounder and CEO. "Mobile messaging has proven to be the preferred channel of engagement for guests, resulting in a dramatic reduction of phone calls and an increase in guest satisfaction."
To read more, head to Whistle's profile, hoteltechreport.com/company/whistle/
About Whistle Messaging, Inc.
Whistle is a hotel and guest engagement platform that is 100% cloud-based. It helps tens of thousands of hoteliers and millions of guests by streamlining communications and hotel operations. Messaging has quickly become the preferred channel of communication for customer service in hospitality and is a crucial part of travel during the pandemic. For more information, visit www.trywhistle.com.
