Woodside Hotel Group is California Dreaming with ALICE to Standardize Operations And Communication Across Their Portfolio
Immediately, hotels such as Bodega Bay Lodge, Napa Valley Lodge, and Indian Springs saw the benefits of ALICE to help implement concierge duties for when a concierge is not present on site. With ALICE's logbooks, action items such as itinerary creation, lost and found inquiries, package management, and special amenity requests are now easily managed for the entire team to execute.
Priding themselves on providing personalized and sincere customer service for their guests, the Stanford Park Hotel and Lafayette Park Hotel and Spa use ALICE's guest messaging tools to communicate with their guests. ALICE's automated messaging functionality makes it easy for hotels, such as those within the Woodside Hotel Group portfolio, to quickly send text messages before, and during a stay, and after their guests check out.
Prior to ALICE, Woodside had various systems in place to keep track of hotel performance, which meant aggregating data was labor intensive. Now, the Woodside can seamlessly communicate data-driven results to the wider team. By having hard data at their fingertips, senior management can pinpoint areas of improvement and set key performance indicators against different metrics.
"We are able to affirm that our speed of service score has increased nearly 18% since introducing the ALICE platform," Knight emphasizes. "Our associates get up to the minute, relevant information that makes it easier and more efficient to do their jobs and in turn, provide a higher level of guest service."
By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service.
Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. For more information, visit https://www.aliceplatform.com.