How Harbor House Inn sailed to No. 1 on TripAdvisor & cut OTA commissions by 35%
By Casey Munck, Senior Marketing & Communications Manager at Cendyn
A small hotel with a big heart, Harbor House is a quiet little inn off the Santa Barbara coast that enjoys a loyal following of repeat guests who praise the property's quaint ambiance, charming rooms and friendly service.
In less than a year, Guestfolio CRM made a huge positive impact on Harbor House, delivering amazing results.
- No. 1 on TripAdvisor for Santa Barbara hotels
- OTA commissions cut by 35%
- TripAdvisor reviews increased by 50%
- Over 1,000 reviews, with 80% rated as "Excellent"
- Maintain almost 100% occupancy year-round
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