Agilysys Reports Findings of The State of Hospitality Technology Annual Research Study
Alpharetta, Ga. — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the release of its annual hospitality infrastructure study, Guest Experience Management: How to Deliver What Matters Most to Guests.
Alpharetta, Ga. — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the release of its annual hospitality infrastructure study, Guest Experience Management: How to Deliver What Matters Most to Guests.
Based on survey data from more than 300 hospitality managers and executives across various functional disciplines at 184 properties, the annual survey examines the state of hospitality technology and its impact on the guest journey and experience.
The focus of this year's study is the rapidly growing area of Guest Experience Management (GEM), the practice of developing, designing and aligning guest interactions in a manner that exceeds expectations and boosts satisfaction, advocacy and long-term loyalty.
According to the study, over 57 percent of survey respondents said technology solution integration is a key component of delivering best-in-class guest experience management (GEM).
Agilysys' annual study tracks the guest experience attributes that set properties apart, according to hoteliers. It also uncovers the most critical guest experience capabilities for competitiveness, the challenges that limit guest experience improvement, and the ways hotels are leveraging their technology providers.
Other key findings from this year's study include:
- Over 30% of survey respondents said that real-time access to reporting through shared data and analytics are the most important property management system attributes that support GEM.
- Over 51% of survey respondents indicated that more in-room technology complemented by guest self-service and mobile-ready applications are most critical to the competitiveness of their property.
"Delivering a superior guest experience is the primary goal of all hotel strategy and operations," said Agilysys' Director of Product Marketing, Robert Shecterle. "This study delivers actionable insights into how to manage the accelerating pace of change in guest expectations and the technology required to meet and exceed guest experience goals."
The annual study is available on the Agilysys website. Click here to access the report.
About Agilysys
Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com.
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