FOUND Hotels Partners with HIS to Implement Advanced Wi-Fi Network Capable of Catering to Latest Online Guest Needs

SAN FRANCISCO - Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been selected by FOUND Hotels to provide advanced Wi-Fi network functionality for its two recently opened locations in Chicago and San Francisco. Serving as a collection of authentic, locally driven properties that redefine the concept of luxury for modern-day travelers, FOUND Hotels can now ensure that guests staying at either property are able to experience a fast, reliable and secure Wi-Fi network that can fulfill all of the latest online needs.

With seamless online connectivity recognized as a critical factor in obtaining full satisfaction and in meeting guest expectations, FOUND Hotels leadership sought out a reputable network provider that could implement a customized solution capable of addressing the needs of its overwhelmingly millennial demographic. Ultimately selecting Hotel Internet Services due to the company's expertise and ability in meeting such requirements, FOUND leadership was able to implement a network infrastructure that could ensure a strong and consistent signal throughout both properties. This was achieved via the HIS ability to strategically install advanced Ruckus Wi-Fi access points in order to provide adequate coverage in all hotel areas, including private and shared rooms as well as co-working spaces and lounges. With such network infrastructure in place, guests staying at either the 60-room Chicago property or 75-room San Francisco location are able to experience a reliable and fast Wi-Fi signal regardless of the number of devices that they attempt to connect.

"While effective Wi-Fi has become one of the most demanded services by guests throughout the hospitality industry, this is especially a necessity for us considering our target millennial demographic and company focus on building shared community experiences," says Yaminah Mayta, Director of Marketing at FOUND Hotels. "Partnering with HIS was the best decision from the start as their technicians were willing to listen to our needs and ultimately create a cost-effective network infrastructure capable of accommodating the most bandwidth intensive guest online behaviors. With HIS' in-depth industry knowledge of online capabilities, we are even able to leverage our networks to further enhance our guest loyalty objectives."

In working with HIS, FOUND Hotels was also able to implement a customized Wi-Fi login page that can capture the email addresses of guests. Company leadership can then leverage such information to maximize their marketing campaign and retargeting efforts. Further ensuring that each guest is guaranteed to receive an optimal online experience, HIS also provides FOUND Hotels' Chicago and San Francisco locations with the ability to monitor network health in real time as well as the ability to maintain direct control over usage at all times.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email [email protected].

About Touchstone1

Touchstone1, formerly known as Hotel Internet Services (HIS), is a leading technology partner to the hospitality and multi-dwelling (MDU) industries, delivering a higher level of connection through secure, high-speed Wi-Fi, in-room entertainment, network solutions, IoT, voice and security technologies.

With over two decades of experience, Touchstone1 empowers hotels, resorts, apartments, student housing, senior living, hospitals, fitness centers and more across North America, Latin America, Europe and Australia from its headquarters in Clearwater, Florida. From industry-first platforms like SmartRoom and TV Casting Solutions to 24/7 expert support, Touchstone1 is raising the bar for technology and the guest and resident experience—making every connection count.

Learn more at www.Touchstone1.com.