Industry Update
Supplier News21 January 2020

FOUND Hotels Partners with HIS to Implement Advanced Wi-Fi Network Capable of Catering to Latest Online Guest Needs

Hotel brand catering to millennial travelers leverages Hotel Internet Services industry expertise to ensure seamless connectivity for all guest devices.

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SAN FRANCISCO - Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been selected by FOUND Hotels to provide advanced Wi-Fi network functionality for its two recently opened locations in Chicago and San Francisco. Serving as a collection of authentic, locally driven properties that redefine the concept of luxury for modern-day travelers, FOUND Hotels can now ensure that guests staying at either property are able to experience a fast, reliable and secure Wi-Fi network that can fulfill all of the latest online needs.

With seamless online connectivity recognized as a critical factor in obtaining full satisfaction and in meeting guest expectations, FOUND Hotels leadership sought out a reputable network provider that could implement a customized solution capable of addressing the needs of its overwhelmingly millennial demographic. Ultimately selecting Hotel Internet Services due to the company's expertise and ability in meeting such requirements, FOUND leadership was able to implement a network infrastructure that could ensure a strong and consistent signal throughout both properties. This was achieved via the HIS ability to strategically install advanced Ruckus Wi-Fi access points in order to provide adequate coverage in all hotel areas, including private and shared rooms as well as co-working spaces and lounges. With such network infrastructure in place, guests staying at either the 60-room Chicago property or 75-room San Francisco location are able to experience a reliable and fast Wi-Fi signal regardless of the number of devices that they attempt to connect.

"While effective Wi-Fi has become one of the most demanded services by guests throughout the hospitality industry, this is especially a necessity for us considering our target millennial demographic and company focus on building shared community experiences," says Yaminah Mayta, Director of Marketing at FOUND Hotels. "Partnering with HIS was the best decision from the start as their technicians were willing to listen to our needs and ultimately create a cost-effective network infrastructure capable of accommodating the most bandwidth intensive guest online behaviors. With HIS' in-depth industry knowledge of online capabilities, we are even able to leverage our networks to further enhance our guest loyalty objectives."

In working with HIS, FOUND Hotels was also able to implement a customized Wi-Fi login page that can capture the email addresses of guests. Company leadership can then leverage such information to maximize their marketing campaign and retargeting efforts. Further ensuring that each guest is guaranteed to receive an optimal online experience, HIS also provides FOUND Hotels' Chicago and San Francisco locations with the ability to monitor network health in real time as well as the ability to maintain direct control over usage at all times.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email [email protected].

About Hotel Internet Services, Inc.

Founded in 2003, Hotel Internet Services, Inc. (HIS) is a leading solution provider for secure wired and wireless Internet services, IPTV VOD Systems, BeyondTV Wireless Streaming Player, and convention services, all supported with 24/7 guest service monitoring and support. HIS provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, conference centers, apartments and many other commercial venues.

HIS has deployed numerous small to large-scale facility-wide wired, wireless, and in-room entertainment solutions across the U.S. They currently maintain hundreds of properties with over 100,000 guest rooms. Based in Clearwater, Florida, and Simi Valley, California HIS maintains two offices in the U.S. For more information, please visit www.hotelwifi.com and www.beyondtv.com.

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