apaleo and EasyWay make it simple for guests to check-in and communicate with hotels directly within WhatsApp
New partnership allows hotels to improve the digital guest journey all within their favorite messaging app, without losing any of the data in the PMS
Standard check-in at the reception is so passé. Guests want better, more efficient ways to check-in to and communicate with their favorite hotels. apaleo, the world's most open PMS and messaging platform, EasyWay, have partnered to make that all possible without losing key PMS data.
In Berlin this week, the companies demonstrated how checking-in works via WhatsApp, with data pushed directly to the apaleo PMS in real-time. This is only possible using apaleo's API-first approach, which allows all data to be fully accessible, fully open, and fully integrateable.
"We are thrilled to show off how seamlessly connected technology can make the guest journey so much better. Apaleo's API-first platform made building this showcase a cinch. We had it all running in a couple of days, with check-in and reservation going directly into the apaleo PMS," said Roy Friedman, CEO and Founder of EasyWay.
"We initially had the idea to build this showcase only a few days before ITB, so there was a bit of time pressure on the project," said Benjamin Schmid, co-founder of apaleo. "But thanks to the innovative team and technology powering these companies, we made it happen ahead of schedule!"
For hotels that really want to take guest communication to the next level, EasyWay's entire messaging platform is already available in the apaleo store, along with hundreds of other innovative apps across categories like revenue management, BI/analytics, channel management, and more.
…And for those who missed the demo in Berlin, get in touch for a peek.