Industry Update
Supplier News 7 April 2020

Hotel Caza Opens its Doors with a Priority on Meeting Guest Wi-Fi Expectations by Partnering with Hotel Internet Services

Newly constructed San Francisco property ensures its ability to fully cater to any online need by leveraging HIS’ industry-leading expertise, technology and support.

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Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of a cutting-edge guest Wi-Fi network at Hotel Caza. A new property located within San Francisco's famed Fisherman's Warf, Hotel Caza serves as the ultimate family-friendly destination, providing visitors with an array of entertaining amenities and nearby attractions to choose from. By also guaranteeing access to a fast and reliable Wi-Fi service, property leadership can further ensure that the online needs of today's hyper-connected guests are completely addressed in order to offer a fully satisfying hotel stay experience.

As a new construction project, Hotel Caza required the installation of all network components necessary to provide guests with a functioning Wi-Fi service. However, recognizing the high priority that guests place on being able to receive a fast, reliable and secure connection, Hotel Caza turned to its hotel management company in identifying a provider that could achieve such results in order to safeguard the property's reputation. As a preferred vender, Hotel Internet Services was fully recommended due to the company's proven track record of delivering precisely what is requested, ensuring a swift implementation and offering responsive support to maintain a high-quality network service at all times.

To ensure that all Hotel Caza guests could access a strong and high-performance Wi-Fi signal regardless of their on-site location, HIS technicians recommended the implementation of advanced Ruckus access point technology within strategic areas throughout the property. Yet in also seeking to equip Hotel Caza with the ultimate in Wi-Fi service management capabilities, HIS further implemented its propriety Property Dashboard. This advanced platform functions as a comprehensive portal that provides direct control over every aspect of network performance at all times. With the HIS Property Dashboard, Hotel Caza staff can instantly review the amount of bandwidth being utilized as well as the operational status of each segment of the network. Using a virtual map that can provide network status updates in real-time, the HIS Property Dashboard allows employees to instantly locate the origins of a troubleshooting issue, such as a malfunctioning floor switch or guestroom access point. Staff can then instantly dispatch maintenance teams to the appropriate location to correct the issue before it has a chance to significantly affect guest satisfaction. Other valuable HIS Dashboard features include the ability to review the status of customer support tickets as well as the number of users connected to the network at any one time. Hoteliers can further leverage the option to create custom-tailored reports that can be automatically sent to selected email addresses on a routine basis. This ensures that staff members can always remain up-to-date on vital analytics impacting network health and guest satisfaction.

"Offering fast and reliable guest Wi-Fi is such a leading concern for hotels now that identifying an experienced and reputable provider is typically one of the first priorities when working to open a new location," says Lisa Chatys, Managing Director at MIS Computer Corporation, a company that provides IT services for Hotel Caza. "HIS provided us with one of the easiest and most straightforward of implementation experiences, with team members that were fully transparent at all stages of the project and able to make on-the-spot recommendations whenever requested. The Wi-Fi quality at Hotel Caza is exactly what we had asked for, if not better, and we are very satisfied with their ability to respond quickly should any connectivity or performance issue suddenly arise."

In addition to offering unmatched industry expertise and access to the latest in network technology, HIS further provides hotels with the ability to receive immediate 24/7 customer support. This includes providing troubleshooting services for guests experiencing connectivity issues, from Wi-Fi card driver compatibility to difficulties with accessing email servers.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email [email protected].

About Hotel Internet Services, Inc.

Founded in 2003, Hotel Internet Services, Inc. (HIS) is a leading solution provider for secure wired and wireless Internet services, IPTV VOD Systems, BeyondTV Wireless Streaming Player, and convention services, all supported with 24/7 guest service monitoring and support. HIS provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, conference centers, apartments and many other commercial venues.

HIS has deployed numerous small to large-scale facility-wide wired, wireless, and in-room entertainment solutions across the U.S. They currently maintain hundreds of properties with over 100,000 guest rooms. Based in Clearwater, Florida, and Simi Valley, California HIS maintains two offices in the U.S. For more information, please visit www.hotelwifi.com and www.beyondtv.com.

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