IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today announced the launch of a completely new contactless hospitality solution that works as an overlay on top of the existing PMS FX Front Desk and FortuneNext Hotel ERP. Called FX GeM (Guest Empowerment Module), the innovative technology supports a seamless end-to-end guest journey via a personal mobile device that gives guests and hotel staff a safe and secure way to stay engaged.

FX GeM is activated from a short web link sent via SMS or email to the guest. It can also be used by scanning QR code tent cards inside the room and in the restaurants. As a web-based cloud solution, there is no need for guests to download an app, and the technology enables capabilities which include, but is not limited to:

• Pre-check-in including ID & document upload, upgrades, and payments
• Check-in & Check out
• Digital signatures
• Mobile key entry
• In-room requests including Housekeeping, Maintenance and Concierge services
• Room service ordering
• QR based Restaurant ordering

"As the hospitality industry continues to adapt to the challenges of the pandemic and the new normal ahead, one thing has become clear: the absolute necessity of contactless solutions," explains Binu Mathews, CEO of IDS Next. "With this in mind, we have redesigned the complete guest journey by analyzing every touchpoint to eliminate and reduce human contact as well as reducing contact with articles for guests and/or staff. We are very excited to work with Wyndham Hotels & Resorts as one of the early adopters of contact-less technology."

IDS Next will work with a selection of properties under the Wyndham Hotels & Resorts brands in the sub-Indian continent.

Nikhil Sharma, Area Director of Eurasia at Wyndham Hotels & Resorts commented: "IDS Next offering complements the broad range of enhanced health and safety protocols we have made available to Wyndham Hotels & Resorts brand hotels in the Indian sub-continent in the wake of COVID-19. Its suite of FX GeM tools including contactless check-in / check-out functionality and QR code-based food and beverage ordering, seamlessly integrate with the hotels' property management systems, and we are looking forward to making these available to our franchised partners in the region, as suitable."

To learn more and request a live demo of FX GeM, please visit www.idsnext.com.

About IDS Next

Founded in 1987, IDS Next became India's largest hotel software company in its first decade of operations and Asia's largest in 2009.

Today, IDS Next is the leading provider of smart hotel software across Southeast Asia, the Indian Ocean, the Middle East, Africa, and Oceania, serving over 6,000 customers in 45 countries with $10 million in daily transactions and 300,000 daily check-ins.

With the goal to redefine the way hotels operate through smart software solutions, IDS Next has been a trusted technology partner and preferred supplier to the international hospitality industry.

From contactless check-in, front desk, guest request and housekeeping management to payroll, finance, inventory management and procurement, IDS Next's award-winning software automates and streamlines front and back-office hotel operations, making sure all departments are covered.

With an open API approach, IDS Next integrates with over 100 of the world's leading, best-in-breed technology partners to ensure hotel operations run smoothly and securely to complement a hotel's existing systems and solutions.

Available in single modules and as an all-in-one solution, IDS Next's smart hotel software is designed by hoteliers for hoteliers through the company's in-house development team comprising 135 hospitality technology professionals and supported 24/7 by 90 customer services agents in 30 languages.

With all software PA DSS certified, front-of-house solutions GDPR compliant, and the business ISO 27001 certified, IDS Next's smart software solutions are accredited, certified, and compliant with the industry's most stringent standards for data protection and security.

Binu Mathews
CEO