Industry Update
Press Release 5 May 2021

Expedia And Joe Jonas Team Up To Extend A Helping Hand To Travelers

More than 80% of Americans feel stressed at the thought of booking their next big trip according to the Expedia Travel Companions Report

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As Americans look to brighter days ahead, today, Expedia® launches its Travel Companions Report in collaboration with singer, songwriter and actor, Joe Jonas. The report uncovers 80% of American adults feel stressed at the thought of booking international trips, and 60% state they need a helping hand when booking travel compared to pre-COVID. And so, Expedia and Joe Jonas are teaming up to offer travelers an actual Helping Hand to help reduce stress as they make their way back out there.

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Experience the interactive Multichannel News Release here: https://www.multivu.com/players/English/8686553-expedia-travel-companions-report-helping-hands-joe-jonas

A limited-edition piece of art, the Helping Hands were created using a 3D printer and stereolithography technology. Every hand has been individually painted with custom artwork, then numbered (by hand), and signed by Jonas. Helping Hands can be redeemed now while supplies last, at helpinghand.expedia.com.

"It's going to take time for travelers to adjust to a post-pandemic life and the new norms that this may entail –we want to make sure we are there for them, every step of the way. Providing a helping hand to travelers is our mission, whether it's a physical hand to hold for added comfort, or the act of arming them with all the information they need to confidently plan their next trip. We're on a multi-year journey to becoming a travel company that is obsessed with our travelers, understanding their wants and needs," said Nisreene Atassi, Sr. Director and Global Head of Communications for Expedia Brand. "Planning a trip shouldn't be stressful and by promising our unwavering commitment and support, travelers can focus on getting the most out of their vacations once again."

Joe Jonas comments: "I've spent so much of my life on the road – touring the world and playing in virtually every major city. Traveling has always been a personal passion for me, but after more than a year spent at home, I am eager to get back out there. I know that travel is better when I have a great companion to explore with – Expedia gets that too. I'm excited to team up with them to help people feel confident about traveling the world again, whenever they're ready, by lending a helping hand: one that supports travelers at every step of the way. Because let's face it – it matters who you travel with."

As a way of offering a helping hand to communities impacted during the pandemic, Expedia is donating USD $100,000 to Mercy Corps, a global humanitarian organization working on the front lines of crisis, disaster, poverty, and climate change to create a world where everyone can prosper. The donation will provide emergency supplies, food, clean water and support to communities facing the ongoing impacts of the COVID-19 pandemic.

Americans' thoughts on returning to travel

Despite vaccination rollouts gaining momentum around the world, travelers are still feeling anxious about planning their first trip. According to Expedia's Travel Companions Report, most Americans (57%) have been so overwhelmed by planning their next trip, they have put off hitting "book" three or four times and are estimating needing 10+ hours to plan a trip.

When it comes to getting back out there, travelers noted the importance of getting help understanding travel restrictions and guidelines (30%); having access to information about whether a destination requires vaccinations or testing (29%); easily being able to check the policies of bookings (27%); and interestingly now, more than ever, Americans say they're looking for inspiration on where to go when it's safe (27%). In-trip, reducing stress and anxiety is also a factor. Some of the ways travelers typically combat anxiety, include:

  • Listening to music (44%)
  • Asking for a helping hand from a fellow traveler (44%)
  • Reading (41%)
  • Meditating (40%)
  • Watching a movie (40%)

Today, it is clear the thirst for travel is real, but support is more important than ever before.

Most Americans (60%) agree that, even before the pandemic, they were grateful for their vacation "helping hands" – the travel companions that guided them to create the best trip possible. When asked which helping hands they missed most, respondents rank their go-to travel app the highest, followed by the drivers, the tour guide, the hotel concierge, and the hotel front desk staff.

"It's clear from our Travel Companions Report that people put an immense value on feeling taken care of and supported during their journeys and there are so many people in the travel industry that contribute to a traveler's experience" says Atassi. "At Expedia, we've made a number of updates to our site to deliver that reassurance and confidence to our customers, including more self-service tools that provide instant answers and more ways to earn and redeem Rewards points."

For more information, visit Expedia.com to read our pledge to customers.

Notes to Editor:

About the Travel Companions Study

Expedia's Travel Companions report was launched to discover attitudes to travel in 2021. OnePoll surveyed 2000 adult respondents in the USA, who have been on holiday as an adult. Dates of survey: 1st – 7th April 2021.

Traveller wellbeing is our priority. Expedia understands how the global impact of the coronavirus pandemic continues to affect travelers everywhere, as well as the importance of abiding by government restrictions and practicing social distancing. Travellers can visit the Expedia COVID-19 travel resource page for information to make informed travel decisions. for information to make informed travel decisions.

About Expedia Group

Expedia Group, Inc. companies power travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Our organization is made up of four pillars: Expedia Services, focused on the group"s platform and technical strategy; Expedia Marketplace, centered on product and technology offerings across the organization; Expedia Brands, housing all our consumer brands; and Expedia for Business, consisting of business-to-business solutions and relationships throughout the travel ecosystem. The Expedia Group family of brands includes: Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, CarRentals.com™, and Expedia Cruises™.

For more information, visit www.expediagroup.com. Follow us on Twitter @expediagroup and check out our LinkedIn www.linkedin.com/company/expedia/.

© 2021 Expedia, Inc., an Expedia Group company. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030

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