Industry Update
Supplier News 8 June 2021

Digitization continues – limehome launches SuitePad across the board

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SuitePad GmbH

  • Another touchpoint in the hotel stay is digitized
  • Services can be booked directly from the hotel room
  • limehome optimizes the feedback process with SuitePad

The limehome digital hotel concept is furthering the technological development of its design apartments and is now using SuitePad devices from the provider of the same name in all its design apartments. After testing the concept last year in selected locations, SuitePads will be available in all 500 bookable apartments across Germany, Austria, and Spain in 2021. The Munich start-up has been using SuitePads in ten of its apartments since April 2020.

limehome is now digitizing another crucial part of the travel experience—the guest directory. At a glance, travelers can now receive all relevant information about their stays such as information on the apartment, the surroundings, or information about the check-in and out process. Above all, the range of services is made even easier for guests. They can now book additional services such as extra cleaning or fresh towels using the digital platform. In addition, guests can find useful information such as restaurant or bar recommendations, or information on day trips in the local area using the in-room tablets. Entertainment offers can also be preinstalled on the SuitePads.

Josef Vollmayr, co-founder and managing director of limehome said: “The SuitePad is the perfect addition to our technology-based apartments. In this way, we digitize another important part of the stay and ensure that guests can communicate with us even faster and give us their feedback more easily”.

SuitePads create another important digital contact point with the brand. While limehome deliberately dispenses with a classic reception and hotel staff, SuitePads offer the possibility to send personalized messages to guests to address travelers directly at an individual level. Using push notifications and pop-ups such as check-out reminders, limehome can improve the guest experience for all that enter their apartments. Simultaneously, limehome enables an open and above all efficient feedback culture. Guests can easily communicate suggestions, praise, or criticism via the SuitePad devices, allowing any negative feedback to be quickly processed and taken into account.

Moritz von Petersdorff-Campen, co-founder and managing director of SuitePad said:
“With an extremely progressive and digital approach, limehome creates a completely new concept that would hardly be economical for traditional hotels. Anyone who thought that this staffless approach would result in lower guest satisfaction has been proven wrong. limehome’s approach to technology shows that the focus is on the guest experience and guest communication. We are an ideal match and we look forward to supporting limehome in the future."

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SuitePad In-Room Tablet / Digital Guest Directory

Our digital guest directory replaces the traditional paper-based guest folder with a dynamic, digital alternative that can be updated remotely and provides guests with a modern interactive experience.

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SuitePad is a leading provider of in-room tablets in the hotel industry and an expert in digital guest communication. The Berlin company was founded in 2012 and now has over 60 employees. In January 2021, SuitePad was awarded first place at the "Hotel Tech Awards" in the categories "Guest Room Tablets" for the second time in a row.

The SuitePad, a tablet for the hotel room, replaces the traditional guest directory by taking digital communication between hoteliers and guests to a whole new level. In addition to general information about the hotel, the surrounding area, gastronomic offers, and an entertainment menu, the SuitePad also serves as a booking tool for spa treatments and restaurant reservations and also combines the hotel TV remote control and hotel room telephone in one device. SuitePad has equipped more than 1,000 hotels in 30 countries and over 60,000 hotel rooms with its in-room tablets. The portfolio also includes a BYOD solution - Bring Your Own Device, for the use of guest devices - the SuitePad lobby screen and SuiteCast, an easy and flexible streaming solution for the hotel TV.

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