TrustYou Introduces a New Era of Trust With Company Repositioning and a New Approach to Customer Relationships
TrustYou announces today the next step of their nearly 14-year journey in hospitality technology. Recognizing the need to evolve, just as the entire hospitality industry has since the start of the pandemic, TrustYou introduces a “New Era of Trust” with a brand position meant to instill confidence and build stronger relationships. The company has visually implemented this change with an adapted logo and brand color palette to reinforce their...
TrustYou announces today the next step of their nearly 14-year journey in hospitality technology. Recognizing the need to evolve, just as the entire hospitality industry has since the start of the pandemic, TrustYou introduces a “New Era of Trust” with a brand position meant to instill confidence and build stronger relationships. The company has visually implemented this change with an adapted logo and brand color palette to reinforce their core values in a changed industry: trust, relationships, quality, technology, and innovation.
The “New Era of Trust” is represented in their stunning new brand campaign. Watch the video here.
TrustYou’s Guest Experience (GX) Platform is an intelligent, integrated, modern solution used by over 100,000 hotels across 100+ countries. The company attributes their success to a customer-centric approach, calling it “relationship innovation”. It encourages their team to create tailored solutions that meet the hotelier’s individual needs. Likewise, hoteliers are embarking on the same journey of navigating the balance between physical distance, technology, and customer service. That’s why many hotels have introduced live messaging and survey tools to enable contactless communications and real-time feedback. These solutions, found within TrustYou Live Experience, bring hoteliers closer to the guests while keeping both parties as safe as possible.
Benjamin Jost, Founder & CEO of TrustYou explains, “One of TrustYou’s main goals is to ensure our partners that they are not just one of many, but that we are building long-lasting, successful relationships. We understand their core challenges and create solutions that meet the demands of both hoteliers and guests. Our new brand identity embraces this approach as it represents loyal relationships, creates confidence, and enables trust.”
To learn more about the updated logo, color palette, and brand guidelines , please visit: www.trustyou.com/brand-guidelines
Find out more at www.trustyou.com
About TrustYou
TrustYou is hospitality's memory: the platform that unifies what guests feel, what they do and what they ask in a single system. Since 2008, more than 100,000 hospitality businesses have used TrustYou to understand their guests, act on what they learn, and keep the relationship going between stays.
That memory has three parts, built to work as one:
Customer Experience Platform (CXP), the memory of experience: reviews, surveys, sentiment and reputation, captured and acted on across every touchpoint.
Customer Data Platform (CDP), the memory of the customer: every transaction and interaction resolved into one golden profile, and activated through service and marketing communication.
TrustYou Agent, the memory of conversation: one AI agent across every channel, from web to WhatsApp to email, around the clock and in every language, closing the loop so that outbound messages from the CDP and inbound replies to the Agent belong to the same continuous conversation.
Every interaction adds to the memory, so the system knows each guest better than it did the day before.
TrustYou is headquartered in Munich, Germany, and serves hospitality brands in over 165 countries. Learn more at www.trustyou.com.