Charlestowne Hotels Continues Expansion; Introduces Leadership Support Structure
As lodging industry evolves, management company creates more growth opportunities and elevates top talent
CHARLESTON, SC – Leading hospitality management company Charlestowne Hotels is primed for portfolio-wide growth in 2023 after introducing additional leadership positions to its corporate office.
As part of a phased realignment plan – which included a deeper concentration on asset development and a heightened focus on enhancing human resources and company culture – Charlestowne redefined its corporate structure to create more opportunities for upward growth within the company. These shifts will enable Charlestowne to retain more complex assets and support diverse owner needs.
Within the past year, Charlestowne has introduced nine new VP and Director roles for greater oversight of department-wide strategy and management. The company also established a new food and beverage support team and added three additional roles on its operations team to provide direct guidance on the property level and to remain a step ahead of industry trends.
Our goal for 2022 was to reorganize our leadership structure to better handle portfolio growth and provide advancement opportunities for our team members. We've been thoughtful with our internal promotions and new hires to make sure we placed the right people in the right roles to best position them – and our properties – for success. We feel confident that we’ve put a structure in place that will grow with us and leverage the diverse industry knowledge of our team in the best way possible. Kyle Hughey, CEO of Charlestowne Hotels
Charlestowne’s Leadership Support Team
This year, Charlestowne Hotels promoted the company’s most dedicated and longstanding team members into leadership roles and hired top talent for newly developed positions. This includes:
- Gareth Brown promoted to Vice President of Operations. A leader driven by innovation and relationship building, Gareth’s owner-centric mindset and detail-oriented approach to operations will enable Charlestowne to develop new ideas for a more thoughtful industry future.
- Anthony Langan promoted to Vice President of Food & Beverage. Anthony will guide Charlestowne as the company expands its F&B division and will oversee a fully built-out team of culinary industry experts.
- Regina Pruitt hired as Vice President of Finance. Regina will develop strategic resources that guide the corporate accounting team and the 50+ properties under Charlestowne’s management.
- Jennifer Jost promoted to Vice President of Marketing. Jennifer will identify new opportunity zones for property marketing campaigns and oversee an industry-leading marketing team.
- Karl DeHaven promoted to Vice President of Revenue. Karl will drive the development, deployment and measurement of company-wide strategic and tactical revenue management initiatives to improve room revenue, profit and market share.
- Max Spangler promoted to Director of Technology. Max will further enhance Charlestowne’s evolving platform of technical systems and work with on-site hotel teams to oversee new implementations; he’ll also push for deeper innovation within the current technology stack.
- Angela Muschek promoted to Corporate Director of Human R esources. Angela will roll out new and exciting company-wide culture and human resources programs.
- Julie Casey promoted to Corporate Controller. Julie will be responsible for overseeing the day-to-day financial operations for Charlestowne’s managed properties.
- Kelsey Millman promoted to Director of Marketing Operations. Kelsey will oversee the onboarding of new properties and management of unique assets while identifying operational efficiencies to roll out across the portfolio.
New Operational Roles
To better provide hotel owners and staff with stronger and ongoing guidance directly at the property level, Charlestowne established a new food and beverage support team and introduced three additional roles to its operations team. These updates include:
- The creation of a new Corporate Food & Beverage department and hiring of two corporate F&B managers and two task force F&B managers; these new roles will specifically address back-of-house and front-of-house needs across Charlestowne’s growing number of managed F&B restaurants and bars.
- A newly developed role of Corporate Task Force General Manager. In the event of adverse times, the Corporate Task Force General Manager will provide property teams with dedicated, on-site assistance and elevate the overall hotel experience.
- The creation of a new Corporate Guest Service Support Manager role which will be dedicated to training, directing and developing efficient management of on-property guest services.
- Introducing a new Corporate Human Resources Manager position to further assist with evolving HR operations and recruiting needs.
Charlestowne enters the next phase of its growth plan with a clear vision. We strive to remain a premier, independent hotel management company that works alongside our owners to elevate their assets locally and nationally,
Hughey says. We’ve built a team of some of the industry’s most creative, strategic and results-driven players. This new corporate structure will better support our hotels and create an even more empowering environment for long-term careers here at Charlestowne Hotels.
For more information and career opportunities with Charlestowne Hotels, please visit www.CharlestowneHotels.com.
About Charlestowne Hotels
For more than 40 years, Charlestowne Hotels has been recognized for its management of lifestyle hotels and is consistently ranked by top industry publications as one of the leading hospitality management companies for independent, collegiate markets, soft brands + brands, condo hotels and adaptive reuse properties. The company's family of individual hotels includes a portfolio of 60+ properties and 40+ food & beverage outlets located in urban city centers, secondary cities, and resort destinations. Charlestowne's management expertise encompasses all phases of operations, inclusive of day-to-day management, new development, property renovations + repositioning projects, and hotel transitions. Charlestowne properties consistently achieve above-average RevPAR growth and receive some of the country's top travel accolades including topping the "best hotels" lists by Travel + Leisure, Condé Nast Traveler, USA Today and TripAdvisor. To achieve this, Charlestowne treats each property like its own brand, working with owners and on-site teams to implement lifestyle operations, revenue optimization and strategic marketing that elevate the property's unique story and enhance the guest experience. For more information visit www.CharlestowneHotels.com.
