Percipia Launches New Hospitality Interface for Webex by Cisco

Percipia, a telephony and mobility solutions and services provider for the hospitality industry, announced it is expanding its partnership with Cisco by delivering Parallax, a hospitality interface gateway for unified communications, to the Webex platform. This integration for the hospitality market allows administrative call control where customers such as hotels can now deploy Webex extensions for calling in guest rooms with caller-ID upon check-in.

We are excited to be expanding our partnership with Cisco through Webex to deliver advanced manageability for the hospitality industry as cloud-based communication solutions are the future, said Kal MacDonald, COO, Percipia. As the world becomes more connected and digital, solutions like Parallax can meet customer demands to provide modern hospitality experiences that spark delight for both guests and IT admins.

Parallax provides phone systems with hospitality-centric features like guest caller-id, wake-up calls, set and override do-not-disturb, and housekeeping room updates via guest room phones.

In addition, Percipia’s guest room voicemail system Precision VM will also be available through Webex. Precision VM creates a voice mailbox upon guest check-in and allows the mailbox to move with the guest should they choose to switch rooms within the property. Upon check-out, customers have the option to purge or archive voicemails for a period of time determined by the hotel staff.

Parallax and Precision VM are both available on the Webex App Hub.

About Webex by Cisco

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.