Today, ComOps, a leader in strategic consulting and specialized support in hospitality, is thrilled to announce a strategic partnership with PolyAI, a leading provider of conversational AI voice assistants for enterprises. With this partnership, ComOps will become a reseller of the PolyAI service, expanding their profound footprint in contact center resort operations with the PolyAI’s award winning, phone-first platform.

PolyAI's customer-led voice assistants are known for handling over 50% of contact center volume within their extensive hospitality client base, a testament to their efficiency and effectiveness. ComOps Conversational AI powered by PolyAI, takes advantage of ComOps’ depth and breadth of expertise and the best-in-breed PolyAI solution, signifying a synergy of technology and industry vision.

The CEO of ComOps expressed excitement about the partnership, stating, Partnering with PolyAI, a world leader in the conversational AI space, aligns perfectly with our goals to drive innovation in hospitality. We are proud to extend their formidable team with our industry-specific insights.

Michael Cibelli, Vice President of Channels at PolyAI, also commented on the collaboration: We are looking forward to having ComOps as a respected brand and valued partner in our ecosystem. Their established expertise in integrated resort operations will be invaluable in bringing our AI-driven solutions to new heights.

This partnership marks a significant step in enhancing customer experiences in the hospitality industry, leveraging cutting-edge AI technology and deep industry knowledge to revolutionize contact center operations.

For more information, please contact: Robert Levine CEO of ComOps, [email protected], 954-661-1493

About ComOps

ComOps provides strategic consulting and specializes in support-as-a-service for commercial operations. With decades of experience in contact center operations, revenue management, digital innovation, customer experience, and employee sentiment evaluation, the ComOps team focuses on optimizing resources and executing with standards developed in collaboration with Forbes Travel Guide. In addition to delivering results for brands in hospitality, casino, healthcare, and beyond, through a commitment to impact sourcing, the company regularly provides opportunities for economically challenged individuals to hone their skills and grow their careers. To learn more, visit our

About PolyAI

PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. PolyAI voice assistants understand customers, regardless of what they say or how they say it. PolyAI serves enterprises where customer conversation is an important part of doing business. Their clients include transformative visionaries in global banking, hospitality, home services, insurance, retail, and telecommunications, as well as municipal entities and orgs in the public sector.

Robert Levine