Diego de Ponga: Leadership lessons from revenue management to the C-suite
The Turndown: The podcast for Hoteliers - Season 3: Episode 4
What does it take to lead a successful hotel brand while keeping people at the heart of everything you do? In this episode of The Turndown, Diego de Ponga, CEO of Port Hotels, shares his journey from head of revenue management to CEO of one of Spain's most iconic family-owned hotel groups.
Diego explains how Port Hotels invests heavily in employee development, emphasizing why training programs and team culture are critical for hospitality success. He also highlights the importance of clearly aligning sales, marketing, and revenue management teams to create a perfect growth cycle, shares how integrated technology drives efficiency, and provides practical advice for revenue professionals to future-proof their careers.
About Cloudbeds
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system.
Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
About Palladium Hotel Group
Palladium Hotel Group is a Spanish hotel chain with over 50 years of experience, owned by Grupo Empresas Matutes (GEM). The group operates more than 40 hotels and over 13,000 rooms and residences, distributed amongst eight countries: Spain, Mexico, Dominican Republic, Jamaica, Italy, Brazil, the USA and the United Arab Emirates, and manages eleven brands: TRS Hotels, Grand Palladium Hotels & Resorts, Palladium Hotels, Fiesta Hotels & Resorts, Ushuaïa Ibiza Beach Hotel, The Unexpected Hotels, Only YOU Hotels, BLESS Collection Hotels, The Site Hotel Ibiza, the Hard Rock Hotels Brand under licence with two hotels in Tenerife and Marbella and the ephemeral brand 45 Times Hotels. Palladium Hotel Group is characterised by its philosophy of attention to its team and for offering its clients high quality products and services. www.palladiumhotelgroup.com
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