Why staff thrive at The Headland Hotel
The team and their partners, how an iconic luxury property has evolved through marketing, booking, technology and renovation
This Roundtable Roadshow podcast features The Headland Hotel's approach to staff development, with one employee who started at 14 and stayed throughout their career.
Photo by Hoteliers' Voice Podcast/ Haynes MarComs Ltd
There’s something special about bringing hoteliers together in the room. For this third Roundtable Roadshow, we headed to The Headland Hotel in Cornwall. What followed was a series of honest, practical conversations about what it really takes to keep an independent hotel thriving.
From ownership and reinvestment to digital performance, IT infrastructure and the next generation of talent, this episode pulls together key moments from across the morning. You’ll hear from the team behind The Headland, their technology partners, and a young hospitality professional who started here at 14.
Those who feature include Veryan Palmer family director and Simon IT Manager and Charlie and young hospitlaity recruit at The Headland Hotel, James Cavanagh-Shaddock from Cornwall Hospitality Collective, Sharon Cowley of Net Affinity, Katrina Blunden from 80 Days, Sam McCabe and Eli Rous from Focus on Hospitality, and Paul Wells from Studio Moren.
What You’ll Discover
- Legacy Meets Leadership: Why reinvesting profits, protecting core standards and staying curious has delivered The Headland’s strongest revenue year yet.
- Data, AI and Infrastructure in Practice: From 6,000 monthly AI searches to cybersecurity, connectivity and proactive IT partnerships that keep operations resilient.
- Building the Future Workforce: How the Cornwall Hospitality Collective is rallying 45 members, engaging schools and turning students into hospitality professionals.
You’ll also hear from Net Affinity, 80 Days, and Focus on Hospitality, all working closely with The Headland to align brand, performance and physical experience. The message is clear. Success is not one initiative. It is collaboration, clarity and constant evolution.
Our sponsors also include Biteluxe, Studio Moren and Hospitality Action.
If you are an independent hotelier wondering how to balance heritage with innovation, or how to future-proof your operation without losing your identity, this conversation is for you.
Media Contact
Ryan Haynes
HOST | Director | Lead Consultant [email protected]