HEI Hotels & Resorts Supercharges Ancillary Revenue Streams with Canary Technologies
Leading U.S. hotel investment and management company brings personalized, digital add-on offers to guests.
HEI Hotels & Resorts, which operates 100+ US properties, has deployed Canary Technologies' Dynamic Upsells to automate and personalize add-on offers across the guest journey.
Photo by Canary Technologies
SAN FRANCISCO, CA — Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that HEI Hotels & Resorts has selected its Dynamic Upsells solution to unlock new revenue opportunities and enhance the guest experience across its portfolio.
HEI Hotels & Resorts is one of the nation’s leading privately held hotel investment and third-party management companies, operating a portfolio of 100+ properties across the United States. Known for its operational expertise and owner-focused approach, HEI continuously invests in technology that increases performance while elevating the guest journey.
HEI Hotels & Resorts is focused on driving strong ancillary revenue at scale. With Canary’s Dynamic Upsells, HEI can monetize demand more effectively by presenting guests with timely, relevant offers that increase add-on revenue while keeping operations efficient.
DJ Singh, VP of Global Sales at Canary Technologies
Canary’s Dynamic Upsells solutions lets hotels present guests with relevant upsell offers throughout the guest journey, from pre-arrival to departure. By digitizing and automating add-ons, HEI’s hotels offer guests the ability to customize their stay without adding operational complexity for staff.
At HEI, we’re always looking for smart, scalable ways to drive revenue and enhance the guest experience. Canary’s Dynamic Upsells allows us to monetize demand more effectively while providing meaningful add-ons that make guest stays more personal.
Jeremy See, Chief Commercial Officer at HEI Hotels & Resorts
About Canary Technologies
Canary Technologies is modernizing the hotel tech stack with its award-winning AI-powered Guest Management Platform. Digitizing guest touchpoints from booking to checkout, Canary's cutting-edge solutions simplify hotel operations, increase revenue, and elevate the guest experience. Enabling these innovations is Canary AI, the most advanced artificial intelligence model built specifically for hotels.
Trusted by over 20,000 hotels in 100+ countries, Canary powers hospitality at the world's most renowned brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, and Intercontinental Hotel Group. Recognized as the #1 Guest Experience Platform by HotelTechReport for multiple years, Canary has earned recognition from Deloitte, Business Insider, Fast Company, the American Hospitality and Lodging Association, TravelTech Breakthrough and more.
For more information, visit https://canarytechnologies.com.
About HEI Hotels & Resorts
HEI Hotels & Resorts, headquartered in Norwalk, Conn., is a leading hospitality investment and management company that owns or operates approximately 100 luxury, upper-upscale and upscale independent and branded hotels and resorts throughout the United States. HEI's branding partners include Marriott, Hilton, Hyatt, IHG, Choice and Wyndham. The company is renowned for its commitment to its associates under the culture of HEI Loves, its revenue management, profit contribution and empirically based real estate value creation, driven by a full complement of proprietary software tools to set and exceed targets on a fully integrated basis. HEI works hand-in-hand with institutional capital partners on existing assets under management as well as sponsored acquisition opportunities. The company has ample equity capital and strategically co-invests with its partners on many transactions. To learn more about HEI, please visit www.heihotels.com.