Innspire Officially Launches ‘Guest Flows’ at HITEC
The zero-download Guest Journey solution powers personalized engagement, mobile check-in, digital key, AI concierge, ancillary revenue, and automated checkout from a guest’s smartphone
Innspire's app-free Guest Flows product covers the full hotel stay via SMS, WhatsApp, and browser, with pilot data showing pre-arrival completion rates rising from 5% to 20%.
SAN ANTONIO — Innspire today launched Guest Flows at HITEC San Antonio, booth #3042. The new product delivers the complete hotel guest journey, from pre-arrival to check-out, through a guest's phone with nothing to download.
Guest Flows runs inside Innspire.ONE, the AI HotelOS connecting 100+ hotel systems across properties operated by LVMH Cheval Blanc, Viceroy Hotels, Park Lane New York, and others. A personalised AI Concierge moves guests through check-in, concierge requests, F&B, and check-out via SMS, WhatsApp, browser, or a standard phone call. No app. No friction.
Hoteliers can experience Guest Flows at booth #3042 through June 18 at the Henry B. Gonzalez Convention Center.
Guest Flows adds a mobile-first layer to the Innspire Guest Journey platform, delivering branded, personalised experiences directly on guests' phones. Check-in, digital key, AI Concierge, F&B ordering, upgrades, and checkout — connected, on-brand, with nothing to install.
Guest Flows makes hospitality technology invisible to the guest while giving hotels a direct revenue channel that runs from pre-arrival to checkout. Guests check in using facial recognition, receive a digital room key, order room service, and check out — without downloading a thing. For the hotel, it is on-brand, simple to operate, and designed to drive revenue at every stage of the stay.
Martin Chevalley, CEO and Co-founder of Innspire
Pilot results
During its recent pilot, Guest Flows produced results the property had not seen before. Pre-arrival completion rates rose from 5% to 20%, a four-fold increase. Among guests who began pre-arrival, completions reached 54% in the best-performing week, against a previous baseline of 36%. Mobile checkout among pre-checked-in guests rose from 8% to 33% year-to-date, peaking at 40%.
The numbers reflect what happens when the barrier of an app download is removed. More guests complete pre-arrival, which creates more opportunity for personalised service, ancillary revenue, and digital engagement throughout the stay.
"What stood out was how many more guests engaged with the hotel before they arrived," said Chevalley. "By removing the barriers, the property reached the highest pre-arrival participation levels in its history. That translates directly into more personalised stays and more revenue per guest."
Guest Flows reaches guests via SMS, WhatsApp, or Facebook Messenger from the moment of booking. No app. No account creation. No friction.
"Come and see it at booth #3042," said Chevalley. "The whole guest journey, end to end, in fifteen minutes."
About InnSpire
Founded in 2012, InnSpire is at the forefront of revolutionizing guest engagement and digital solutions for the global hospitality industry. Leveraging cutting-edge artificial intelligence (AI) and innovation, InnSpire empowers hoteliers to deliver seamless and personalized guest experiences. From mobile apps, mobile check-in, and digital keys to AI-driven chat, interactive TV solutions, smart room controls, and advanced analytics, InnSpire transforms hotels into smart, interconnected ecosystems where every touchpoint enhances guest satisfaction and operational efficiency.
At the heart of InnSpire's offerings is InnSpire ONE, a robust digital ecosystem that streamlines hotel operations while enhancing the guest journey. This dynamic platform enables properties to optimize revenue, elevate guest satisfaction, and adapt quickly to evolving preferences – all within a single, user-friendly solution.
With a rich portfolio of hardware and software solutions, InnSpire has partnered with world-class hotels across five continents, earning a reputation for delivering intuitive, scalable, and cost-efficient solutions. Recognized for its innovation and ease of implementation, InnSpire helps properties unlock the full potential of their hospitality operations.
For more information, please visit www.innspire.com and connect with us on LinkedIn and Facebook.
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