First Central Hotel Suites Dubai Unifies Front Office and F&B to Speed Up Guest Service

Dubai, UAE – Shiji, the global leader in hospitality technology, announced today that First Central Hotel Suites, part of The First Group and managed by Central Hotels, has connected front office and F&B operations across its 524-room property and two dining outlets onto a single cloud platform. The move, powered by Shiji's  Daylight PMS and Infrasys POS, gives hotel teams a shared view of guest information across departments, replacing the disconnected systems that previously slowed service and limited visibility between teams.

As guest expectations continue to evolve, First Central Hotel Suites Dubai sought a technology platform capable of connecting front office and F&B teams through a single source of guest information. The objective was to create a more connected service environment where staff can respond more efficiently to guest needs, reduce manual processes, and ensure smoother experience throughout the guest journey.

Previously, teams worked across disconnected systems that limited visibility between departments and created inefficiencies in accessing guest and stay information. Front office staff required faster access to reliable guest data, while F&B teams needed tighter integration with room and billing information to support personalized service, accurate posting, and seamless interactions throughout a guest's stay.

Bringing guest information together across departments means our teams can respond to guests faster, with fewer manual steps in the way.

Andreas Duerkoop, Vice President for the Middle East at Shiji

With Shiji's solutions now live, guest information flows seamlessly between departments, routine tasks require fewer manual steps, and staff can respond more effectively during peak service periods. The result is improved coordination between front office and F&B teams, faster service delivery, and stronger operational control across the property.

At First Central Hotel Suites Dubai, innovation plays an important role in how we deliver service. By adopting Shiji's technology, we have improved how our teams work together day to day. We now have better visibility across departments, greater confidence in our data, and a more connected operational environment that supports a smoother guest experience

Dr. Zakaria Abdelhai, Cluster Marketing Manager

Built on modern cloud architecture, Daylight PMS is designed to support a single, unified guest profile while meeting high standards for data security and privacy. Infrasys POS complements this by providing flexible, scalable point-of-sale capabilities that integrate directly with hotel operations, ensuring accuracy and consistency across food and beverage outlets.

The implementation was completed in close collaboration between the hotel team and Shiji, with a strong focus on operational continuity, staff readiness, and minimizing disruption to guests throughout the transition process.

This deployment highlights how hospitality operators in the Middle East are adopting fully integrated, cloud-based technology platforms to deliver more connected, efficient, and personalized guest experiences while meeting the evolving expectations of modern travelers.