IDS Next Celebrates Over 25 Years of Partnership with ITC Hotels

IDS Next, a global hospitality technology solutions provider, celebrates a significant milestone in its long-standing association with ITC Hotels, marking over 25 years of powering the brand’s growing operations.

Over the years, the hospitality industry has undergone significant transformation. From changing guest expectations and increasingly complex operations to the rapid adoption of cloud and artificial intelligence, technology has become central to how hotels operate and grow. Through this evolution, the partnership between IDS Next and ITC Hotels has continued to evolve, standing as a clear showcase of the importance of technology partners that understand the operational realities of hospitality. IDS Next ERP, known for optimising front and back-end hospitality functions, now also extends to wellness, sales and catering operations.

Our association with IDS Next spans over 25 years, during which their solutions have reliably supported our hotel operations. What stands out is their genuine understanding of hospitality workflows and their willingness to adapt to the evolving scale and complexity of our business. As we continue to modernise our technology landscape, IDS Next remains a dependable partner, and I appreciate the consistency of their support and product responsiveness over the years

Amandeep Singh Sarna, Chief Digital and Information Officer of ITC Hotels

The milestone reflects one of the key strengths of IDS Next: its ability to scale alongside hospitality businesses.

IDS Next provides technology solutions for independent hotels, multi-property hospitality groups and large chains. Its cloud-native, AI-enabled platform brings multiple hospitality functions together within a connected ecosystem with a unified data layer. The company helps businesses maintain visibility and control across properties through standardisation, centralised oversight, multi-property management and data-driven decision-making, while remaining flexible to address the unique needs of individual properties.

A partnership that lasts more than two decades is built on more than technology—it is built on trust, adaptability and a shared understanding of how the business evolves. Our association with ITC Hotels is a testament to our commitment to building solutions that evolve alongside our industry and customers. And our focus remains the same: providing technology that helps hospitality businesses operate smarter, scale confidently and remain ready for what comes next

Binu Mathews, Chief Executive Officer, IDS Next

As the hospitality industry enters its next phase of digital transformation, partnerships such as the one between IDS Next and ITC Hotels demonstrate the lasting value of technology that combines industry expertise with the ability to continuously adapt.