Avalora Powers the Connected Hotel with Agentic AI and Cloud PBX

Hotels now have an industry-focused technology company dedicated to Powering the Connected Hotel™. Avalora provides communications and intelligence solutions to help hotels capture revenue opportunities, simplify operations, enable their staff to work more efficiently, and provide guests with a more personalized, seamless experience.

Led by hospitality technology veteran Mark Cederloff, Avalora brings together a team with decades of experience in hotel operations, communications, and telephony.

The Connected Hotel is one where a hotel’s chosen technologies work in harmony rather than in silos. Avalora’s solutions connect technology platforms through an open integration ecosystem, enabling them to work together for guests, staff, or both. That is how we are Powering the Connected Hotel today

Mark Cederloff, CEO of Avalora

At the center of Avalora’s Connected Hotel strategy is VAIA, its hospitality-focused Agentic AI Assistant. VAIA communicates with guests and hotel staff across voice, text, chat, email, and WhatsApp in an extensive and growing range of languages; answers questions; understands the intent behind requests; and takes appropriate action. Through integrations with platforms hotels already use, VAIA can book rooms, capture sales, meeting and event leads, identify additional revenue opportunities, automate service, operational, and preventative workflows, assist with lost-and-found inquiries, and coordinate dining, spa, transportation and other guest services. VAIA also gives hotel staff on-demand voice access to property information and standard operating procedures.

According to Cederloff, “Voice remains essential to hospitality, and we believe it is entering a renaissance. When voice is combined with Agentic AI, digital communications and connected hotel systems, a conversation becomes more than an exchange. It becomes an opportunity to understand intent, act, and help hotel teams serve guests more effectively.”

Avalora’s Cloud PBX provides a modern, enterprise-grade communications platform built around the unique requirements of hotels. It supports guestroom, front desk, administrative, and common area phones, as well as emergency calling and critical notifications. Avalora Cloud PBX operates independently as a complete hotel communications solution and, when combined with VAIA, provides a unified foundation for voice, messaging, and intelligent automation. VAIA is PBX-agnostic and can also operate with a hotel’s existing telephone system.

Avalora’s Cloud PBX and VAIA solutions are deployed in live hotel environments across tens of thousands of rooms, including integrations with property management and hotel operations systems. Hotels have reported a substantial increase in productivity, up to a 60% lift off the front desk/PBX answering positions and improved social scores.

Avalora supports an open ecosystem that allows hotels to choose the technologies that best meet their needs while helping hotel companies create more consistent guest and employee experiences across portfolios, even when individual properties use different systems. Its solutions are fully managed by teams that understand hotel operations, with support available 24/7.

Security, privacy and service continuity are built into Avalora’s architecture and development processes. Avalora’s infrastructure supports hotel operations across North America, the United Kingdom and Europe and is designed to support compliance with applicable data protection and security requirements, including GDPR and UK GDPR. The company plans to continue expanding that global footprint.

Avalora provides hospitality-focused Agentic AI Assistants, Cloud PBX, text and chat, contact center and connected communications solutions for hotels and businesses worldwide. Its products can be deployed independently or together as part of an open ecosystem designed to Power the Connected Hotel™. For more information, visit avaloracloud.com.