Avalora’s VAIA Agentic AI Assistant Integrates with Yipy To Create a Centralized Information Database for Hotels

Avalora, a global hospitality technology company dedicated to Powering the Connected Hotel™, has integrated Yipy Hospitality Standards Management System with its VAIA Agentic AI Assistant to create a centralized information database for connected hotel technology platforms. 

This integration will enable hotels to enter and update key hotel information in the Yipy platform and utilize VAIA to instantly share the information with connected software platforms throughout a property, saving time and improving accuracy. 

According to Tim Thilleman of MIS Computer, hotels typically utilize between a dozen to 50 separate technology platforms and changing pertinent information such as hours of operation, price changes, and housekeeping updates can take hours to update across a technology stack – often with platforms missing important updates. 

Agentic AI helps hotels turn knowledge into action. By connecting Avalora VAIA with Yipy, we’re bringing a hotel’s own service standards and operating procedures into the conversations and workflows that support both staff and guests. This is what Powering the Connected Hotel™ means to us: making a hotel’s chosen technologies work together, making existing investments more valuable and delivering a more consistent staff and guest experience

Mark Cederloff, CEO of Avalora

Avalora’s VAIA Agentic AI Assistant communicates across voice, text, chat, email and WhatsApp in an extensive and growing range of languages. It answers questions, understands intent and acts through integrations with the hotel’s chosen technology platforms.

AI only helps a hotel when it can work from information the hotel trusts. With Yipy serving as the centralized source for a hotel’s standards and operating information, and Avalora’s VAIA carrying that information into connected hotel platforms, hotels can manage guidance in one place and make it available where work happens. That can reduce conflicting answers and time spent searching for direction, giving employees more room to respond with confidence and deliver the personal service guests value

Adam Tuttle, CEO and Founder of Yipy

Yipy’s Hospitality Standards Management System connects the full standards lifecycle—from defining and distributing standards to measuring execution and guiding improvement. Hotel teams can give staff access to the standards and workflows relevant to their roles, assess performance in daily operations, and use the resulting visibility to identify where coaching or process changes may be needed. Yipy is designed to help hospitality organizations close the gap between what a standard says and what a guest experiences.

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Beth Hawks

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