Avalora Introduces Cross-Platform Guest Intelligence™
Identifies multiple guest requests within a single call to uncover revenue opportunities and deliver actionable intelligence across the Connected Hotel
Avalora launched Cross-Platform Guest Intelligence (CPGI) at The Hospitality Show in Miami Beach, an AI platform that aggregates guest interaction data across hotel systems to surface revenue and service insights.
Photo by Avalora
Avalora, a global hospitality technology company dedicated to Powering the Connected Hotel™, today introduced Cross-Platform Guest Intelligence™ (CPGI), a new AI-powered hospitality intelligence and analytics platform, at Booth 3910 during The Hospitality Show in Miami Beach.
CPGI helps hotels uncover revenue opportunities, recognize emerging demand, and gain actionable insights into guest needs and operations through AI-powered conversational intelligence, intuitive, easy-to-understand visual dashboards, and comprehensive reporting.
“Guests tell hotels what they want every day. Now hotels can hear all of it. Cross-Platform Guest Intelligence™ helps hotels uncover potential revenue opportunities and elevate guest experiences,” said Mark Cederloff, CEO of Avalora. “What makes CPGI different is Avalora's unique visibility across the Connected Hotel, rather than within a single application. By connecting intelligence across departments and systems, we're providing hotel owners and operators with a broader perspective that individual platforms cannot deliver independently.”
Individual hospitality technology platforms typically provide intelligence limited to their own applications. A property management system sees reservations, a housekeeping application sees housekeeping activity, and a maintenance platform sees maintenance requests. None independently provides visibility across the full range of guest interactions.
Avalora occupies a unique position within the Connected Hotel ecosystem through VAIA, its Agentic AI Assistant, and Cross-Platform Guest Intelligence™ (CPGI). Every guest call, whether originating on or off the property, passes through Avalora's connected communications platform, regardless of whether the hotel uses Avalora Cloud PBX or a compatible third-party PBX.
VAIA interprets guest requests and orchestrates actions across connected hospitality applications, while CPGI captures intelligence about those requests, including the guest's original intent and relevant interaction details. This uniquely positions Avalora to identify potential revenue opportunities and capture every guest intent and request from every call across the Connected Hotel, providing visibility that individual hospitality applications cannot deliver independently.
For example, when a guest asks about the restaurant, requests towels, extends their stay, and books an airport shuttle in one call, CPGI captures all four requests and turns patterns across every call into clear insight on where demand and revenue are growing.
CPGI also gives managers the detail behind every trend. AI-generated summaries, transcripts, and sentiment analysis surface issues and follow-up tasks, while customizable call scoring shows where service is strong and where coaching will have the most impact.
About Avalora
Avalora is a global hospitality technology company delivering Agentic AI, cloud communications, AI-powered hospitality intelligence and analytics, and an open integration ecosystem connecting guest and staff communications with hotel operations.
Through its portfolio of solutions, including VAIA, Avalora Cloud PBX, Cross-Platform Guest Intelligence™, SMS, WhatsApp, and other integrated communications technologies, Avalora helps hotels capture revenue opportunities, simplify operations, improve staff efficiency, and deliver personalized guest experiences.
Powering the Connected Hotel™
Avalora is a global hospitality technology company dedicated to Powering the Connected Hotel™. Its portfolio includes VAIA Agentic AI Assistant, Cloud PBX, Text & Chat, Contact Center and connected communications solutions. Through fully managed cloud services and an open integration ecosystem, Avalora helps hotels capture revenue opportunities, simplify operations, enable staff to work more efficiently and enhance the guest experience. Its solutions can be deployed independently or together, working in harmony with a hotel’s existing technology to make those investments more valuable. For more information, visit avaloracloud.com.
Media Contact
Beth Hawks
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