Hoteliers Say Industry Missed the Chance To Reinvent Itself
The hotel industry may have missed an opportunity to significantly change its business model.
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Mayhem and mischief: How tourists behaved badly in 2022
In 2022, the world started traveling again -- and with that came the return of all the usual misbehavior and antics abroad. But with nerves perhaps frayed by a record year for airline cancellations, delays, lost luggage and inflated prices, misconduct was a particularly strong theme. Here are the standout moments from a year of travelers behaving badly.
The best hotels to book in 2023
The coming year is looking to be a promising one for travel, with restrictions disappearing in many countries, new flight routes launching, and the hotel industry bringing its A game after two years of uncertainty.From next-level luxury escapes in Dubai, Mozambique and the Maldives to hip urban hideaways in Paris, Sydney and Palm Springs, this year's exciting array of new hotels has something for every traveler (and budget!).We've handpicked 20 incredible hotels with openings in 2022 and 2023 for you to stay at -- or dream of -- in the new year.
EY Ready to Expand Blockchain Booking Experiment
About six months into an experimental project of providing a blockchain-based portal for U.S. employees to book leisure trips, EY's travel team is ready for global expansion and an added hotel component. More importantly, however, it is coming away with a "clear case" that such a set-up could be used in a larger corporate booking environment, global innovation and technology lead Ian Spearing said.
Hotels Could Struggle as Prices Outpace Paycheck
With both savings declining and income growth slowing, the American economy is in for some harsh reality heading into 2023.
Service Levels Will Determine Upper-Luxury Hotel Success
Luxury hotels must transcend their brands to be all that discerning guests require.
Owners, Developers, Lenders Share Tips for Entering the Hotel Industry
Developing or owning a hotel can be a scary endeavor, but those who have done it say it's also rewarding.
Room Mate may soon expand with management and franchise models
As Jacopo Burgio, Director of Real Estate Products for Europe at the Angelo Gordon Fund, explained, "We didn't get into Room Mate because we liked the urban product, but to take advantage of the opportunity to buy an operating company. Every day we are asked to do different things and we analyse them all."
Five Reasons Why Airline Business Travel Has Permanently Changed
Business travel for airlines has been the lifeblood for the largest U.S. and worldwide airlines. When a company is paying the bill, issues of schedule, airport and cabin treatment, frequent flier program, and more matter the most to the flyers. As a result, corporate business travelers have historically paid rates three to four times more than the leisure traveler, and sometimes much more than that. Every large U.S. airline has built their business to attract and retain this kind of traveler. It affects their fleet, schedule, seating configuration, airport real estate, management organization, distribution strategy, corporate policies, and almost everything else the airline does.
As Long As Guests Pay, Resort Fees Stay
Travelers may complain about resort fees when they see the final bill, but they're still paying them. To retain guest loyalty, hoteliers know they must provide demonstrated value for fees now more than ever.
Blended Travel Is Not New, Nor Is It The Savior For Lost Airline Business
Since the pandemic has changed the way people think of business travel, large U.S. airlines have been thinking of new travel types that could replace it. Delta has spoken of the premium leisure passenger, or people that will pay for a nicer onboard experience and an upgraded hotel and ground package. Other large U.S. airlines have spoken of the “blended passenger”, or some say the “bleisure” passenger. This supposed growth category includes people whose travel includes some business and some leisure.
Business Class for $20,000 Means Staff Fly Coach or Not at All
Flying business class has always been beyond the means of most fliers. Now even companies can’t afford fares that have soared as the world tries to reconnect in the wake of Covid.
Hack Disrupts IHG Hotel Bookings
IHG Hotels & Resorts announced in a news release Tuesday that parts of its technology systems were “subject to unauthorized activity” over the past few days. The company’s website and app went down at 9 p.m. on Sunday for “scheduled maintenance” and was only up briefly on Monday from 11 a.m. to 1 p.m., according to reporting by LoyaltyLobby.
Office Occupancy, Sublet Data Indicate Bleak Future for Business Travel
Business-transient demand for hotels has been the slowest segment to rebound since the start of the COVID-19 pandemic, and Jan Freitag, national director for hospitality market analytics at CoStar, believes the segment may have permanently shifted.
Hyatt Goes All-In On All-Inclusive
It might have seemed surprising when Hyatt purchased the Apple Leisure Group (ALG) in 2021. Hyatt is a widely known hotel company with its core brands in the upscale and luxury categories, while ALG was known for a sprawling collection of all-inclusive resorts, with multiple brands under the AMResorts umbrella. Hyatt had entered the all-inclusive space a while back with its Ziva and Zikara brands, but this deal brought a whole new scale to its portfolio.
What Is Bleisure Travel, And How Is It Transforming The Hospitality Industry?
As the name implies, bleisure is part business travel, part leisure travel. It’s combining a work trip with an extended vacation before, during or after the work event.
Gas Prices, Flight Cancellations Show We Need Better Rail Options
Over the last several months, Hotel News Now has run several stories about U.S. hoteliers’ high expectations for summer travel demand in all guest segments.
Five places business travel has changed post-pandemic
While all travel took a tumble during the pandemic, international business travel, in particular, was hit hard, as video calls and conferencing quickly took the place of on-site visits and in-person client meetings. But as the world learns to live with the virus, work-related trips have come bouncing back in a big way in 2022.
Business Travel’s Return Depends on Who You Ask
As we enter the third year of the COVID-19 pandemic, some sectors of the hotel industry have recovered, and some are still waiting.
Hotels in hackers’ sights as technology replaces personal touch
Hotels and hospitality businesses are now the third most targeted by cyber attackers of all industry sectors. Despite being bricks-and-mortar enterprises — set up for physical enjoyment of their amenities — they have become a rich mine of data for hackers with nefarious intentions.