Nobody could have predicted how 2020 was going to turn out, but in every crisis, there is always an opportunity. When battling a crisis, the key ingredient to success is to respond swiftly and make decisions to keep things moving forward, Bart Buiring (pictured), chief sales and marketing officer, Asia Pacific at Marriott, International told Marketing. "We don't know when the global pandemic will end, and we can only continue to stay agile in our approach and ensure we keep people - our guests, associates and owners - top of mind at every step we take," he said.