Opinion Articles

View from the Top: An Interview with Shannon McCallum, VP Hotel Ops at Resorts World Las Vegas

Calling Shannon McCallum’s career a success is an understatement. As the Vice President of Hotel Operations at Resorts World Las Vegas (RWLV) – which opened in June 2021 as the newest and most technologically advanced casino resort on The Strip – she is responsible for a vast team and even greater number of guests. Yet her career traces back to humble roots in British Columbia, offering an exemplar path that any aspiring hospitality leader can learn from.

The Road Ahead: How Hoteliers Can Adapt and Thrive in Uncertain Times

More often than not, owning a business feels like riding a rollercoaster – the highs are high, and the lows are low. One second, you’re at the peak of a climb, enamored with the view, and the next, you’re plummeting back down the other side, white-knuckling the restraints and questioning your decision to ever get on the ride in the first place. The ebbs and flows and the inevitable triumphs and challenges are simply your price of admission.

How to Set and Achieve Realistic Goals in Hospitality

Setting goals in the hospitality industry is a pivotal practice that drives excellence, growth, and exceptional guest experiences. In this dynamic sector, which encompasses hotels, restaurants, travel, events, and more, goal setting serves as a compass to guide organizations towards success. These goals span a spectrum from operational efficiency to guest satisfaction and financial targets.

The Experience Guests Now Expect from Your Luxury Property

Leisure travel has returned. Guests with a pent-up desire to vacation are looking to spend their money on revenge travel. These guests are looking to be spoiled with exceptional experiences at luxury properties, regardless of staffing challenges. If you hope to profit from revenge travel, you need to be able to attract and delight guests by providing them with the zero-disappointment extravagant experience they desire.