In this installment of the Mille Club column, we are going to address some of the little things that differentiate your property. To recap, membership qualification for the Mille Club is simple: offer rates of more than a thousand (hence ‘mille’) dollars, pounds, Euros or equivalent. If you’re already there (or very close), or aspire to this lofty room rate level, you’re in!
Calling Shannon McCallum’s career a success is an understatement. As the Vice President of Hotel Operations at Resorts World Las Vegas (RWLV) – which opened in June 2021 as the newest and most technologically advanced casino resort on The Strip – she is responsible for a vast team and even greater number of guests. Yet her career traces back to humble roots in British Columbia, offering an exemplar path that any aspiring hospitality leader can learn from.
Historically, the idea of "luxury" in the travel and hospitality space has typically been associated with all the pleasures of staying at five-star hotels such as the Ritz Carlton's or Four Seasons' of the world, who are widely popularized and known for offering the most posh travel experiences.
The most accurate predictions are usually the most malleable. Take the contrasting Covid-era predictions that business travel, or corporate travel, would or would not fully recover.
The hospitality industry has always been dynamic, adapting to the ever-changing needs and preferences of travelers.
More often than not, owning a business feels like riding a rollercoaster – the highs are high, and the lows are low. One second, you’re at the peak of a climb, enamored with the view, and the next, you’re plummeting back down the other side, white-knuckling the restraints and questioning your decision to ever get on the ride in the first place. The ebbs and flows and the inevitable triumphs and challenges are simply your price of admission.
Extended-stay hotels are one of the fastest growing segments globally, but it remains a relatively niche offering in India. Read on to know more.
Navigating the intricacies of the hospitality industry can be daunting, especially for startups looking to make their mark. Hotel vendors and suppliers play a crucial role in shaping guests’ experiences and pushing the boundaries of what is possible. Still, these key players often need help breaking into the hospitality vertical.
I asked Bill Walshe, the celebrated hospitality leader, advisor, board member, TED speaker - and former CEO of Viceroy Hotels - what it will take to succeed for the rest of this year and into 2024. According to him, it will come down to two things: charging confidently and giving generously.
We know the cliché, leaders lead by example. Don't be confused, when your Team sees you rolling up your sleeves it is no doubt a culture strengthening act. We see it all the time in our industry. The leader helping strip rooms, being an extra set of hands at the front desk or helping serve at a banquet. For most of us, getting our hands dirty is second nature and is an established prerequisite to being a hotel manager.
Despite ending 2022 still 29% below 2019 levels, transient and group business travel have made considerable progress this year.
A growing affinity towards experiential travel in India has given rise to the concept of experiential hotels, which offer guests stays that transcend the cookie-cutter hotel experience. Read on to know more.
After working in the hotel industry for more than 40 years and in design and construction for the past 22 years, I’ve learned to expect the vagaries of every hotel renovation project. But the industry has moved into a new, even more challenging era when it comes to renovation.
In today’s rapidly evolving and positive COVID business landscape, the specter of fraud, corporate malfeasance, and unethical behavior looms large. In response to the pandemic, many organizations reduced head count resulting in potential control deficiencies. The impact of these issues extends beyond financial loss, encompassing reputational damage, loss of employee morale, and erosion of trust.
For those who haven’t read the first few editions of this Mille Club series, membership qualification is simple: offer rates of more than a thousand (hence ‘mille’) dollars, pounds, Euros or equivalent. If you’re already there (or very close), or aspire to this lofty room rate level, please read on.
Luxury is the new black. Post the pandemic, the global luxury industry recorded sales of €1.15 trillion in 2021, and continued its growth in 2022 by 19%-21% (Bain & Company, 2023). Luxury hospitality, luxury cars, and personal luxury goods represent over 80% of the total market. In this article, we zoom into the world of luxury hospitality to examine the trends that shape this industry, the challenges that are associated with the trends, and the best practices that illustrate how firms are managing such challenges.
You might think that getting your hotel leadership team excited about accounting is like convincing them it is fun to go to the dentist.
Setting goals in the hospitality industry is a pivotal practice that drives excellence, growth, and exceptional guest experiences. In this dynamic sector, which encompasses hotels, restaurants, travel, events, and more, goal setting serves as a compass to guide organizations towards success. These goals span a spectrum from operational efficiency to guest satisfaction and financial targets.
Leisure travel has returned. Guests with a pent-up desire to vacation are looking to spend their money on revenge travel. These guests are looking to be spoiled with exceptional experiences at luxury properties, regardless of staffing challenges. If you hope to profit from revenge travel, you need to be able to attract and delight guests by providing them with the zero-disappointment extravagant experience they desire.
Business travel expectations are normalizing. In line with other travel indicators softening and consistent with prior quarters, eight in 10 business travelers expect to travel to attend conferences, conventions or trade shows in the next six months.