Food As A Reason To Visit
By Larry Mogelonsky, Managing Director Hotel Mogel Consulting Limited
Rewind half a century and you'll find that the best hotels always had the best restaurants. Everyone knew that fine dining could be found at the luxury downtown properties. Typically, a hotel would have at least two outlets - haute cuisine and a café. That age-old formula seemed to work well, until it didn't.
But things seem to have a way of circling back. Hoteliers now recognize that everyone eats! Thus, it makes sense to invest in restaurants that deliver unique guest experiences. Moreover, restaurants encourage locals to share in the property environment, further building revenue.
Increasingly, F&B in itself has become the reason why guests select your property. For example, Nobu started as perhaps the best, most innovative Japanese restaurant venture in the world. It has also spawned a very successful hotel brand that draws customers purely off of the renown of its dining prowess.
We Are All Foodies
To repeat the mantra, everybody eats and everyone enjoys the camaraderie from sharing a good meal together. Entice your guests as such with packages that include food credits in your restaurant. Then think of locals with drinks and dinner specials, while also promoting your valet parking services that other independent restaurants likely won't have.
To accomplish this requires a sound restaurant strategy that provides a solid platform from which to attract both guests as well as local visitors. There are some limitations that a hotel restaurant has that free-standing restaurants don't have to deal with. First, you have to be open for all meal occasions from breakfast to late night. Second, your food selection has to be a little more mainstream. For example, an Indian restaurant in the Midwest might not be such a good idea as a hotel's sole dining outlet (although, these days, it might be a runaway hit).
Once you have your restaurant strategy, execute around your chef's strengths as well as regional tastes. Plan each meal then use your POS to evaluate and refine your selections. Taste your way through your competition, noting strengths and missed opportunities. The process is complex but the rewards are sweet.
As a final consideration, know that TripAdvisor reviews often merge your restaurant with your guestrooms. So, a great restaurant can actually boost your overall scores via the halo effect of a great meal onto your accommodations. Hence, an excellent F&B plan can make us for a lack of CapEx that you wanted to renovate your rooms.