Opinion Article24 September 2020

Your Customers Are Always Watching

Tips On Thursday #5

By Steve DiGioia, Customer Service Crusader, Author, & Trainer

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What do you do when you think no one is watching?

Are you chewing gum, twirling your hair, or resting your foot on the wall behind you? Do you tell off-color jokes because you think no one can hear you? Is your posture one of confidence or submission? Is your face warm and welcoming to others or stern and stand-offish? Would a customer feel comfortable approaching you or rather seek out someone else for assistance? It really matters…

Many years ago, someone much wiser than me, told me that "when the phone rings, it's money". "When the door opens and a customer comes in, it's money". "When you get an email from a prospective customer, it's money".

Your customers are always watching, so never turn off potential business with an unspoken attitude or negative body language. Remember: We don't necessarily see ourselves as others do.

We're in the business of pleasing those that wish to give us their money…

The least we should do is take it with a smile!

Your Customers Are Always Watching originally appeared on the author's website and is republished here with permission. Click here to subscribe to my blog and get your own Tips On Thursday by email each week.

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Steve DiGioia

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia uses storytelling to share real-world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire. As a certified trainer, author & speaker, Steve has been recognized as a three-time “World’s Top 30 Customer Service Professional” by Global Gurus.