More Worries - The Life of a Hotel Doctor

At the end of a visit, a guest showed me her credit card. I wrote its number at the bottom of my medical record form. Seeing this, the guest frowned

At the end of a visit, a guest showed me her credit card. I wrote its number at the bottom of my medical record form. Seeing this, the guest frowned

“Do you shred that after you use it?” she asked.

I shook my head no. “It goes into my files.”

Her jaw clenched at this answer. I phoned the credit card company and began entering my answers to its computer’s questions. She hovered, staring anxiously at my form.

“So you don’t shred my number... I thought everyone shredded credit card numbers…”

The computer announced its approval. After hanging up, I tore off the bottom of my form and handed it to her. She seemed vastly relieved.

Operations & Strategy USA & Canada United States

In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor. When he began as a hotel doctor during the 1980s, only luxury hotels had a “house doctor,” usually a local practitioner who did it as a sideline.

In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor. When he began as a hotel doctor during the 1980s, only luxury hotels had a “house doctor,” usually a local practitioner who did it as a sideline. Nowadays, in a large city even the lowliest motel receives blandishments from a dozen individuals plus several agencies that send moonlighting doctors if they can find...

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