Having a strong environmental, social and governance (ESG) strategy has become essential for hospitality. While the policies that a hotel enacts must pervade all operations and the corporate company, one particular area that presents challenges is the procurement department, wherein the latest explainer article from Amazon Business addresses three of these as well as three top tactics for more sustainable purchasing.
At COP29 in Baku, HNtv INSIDERS sat down with Chompan Kulnides, Chief Sustainability Officer at Minor International PCL and Willy Legrand, Professor of Tourism and Hospitality Management at IU International University of Applied Sciences in Germany to discuss Minor International’s sustainability strategy. As one of the largest hospitality and restaurant companies in the Asia Pacific Region, Minor International signed the Glasgow Declaration on Climate Action in Tourism. Ms. Kulnides explains why signing a declaration plays an important part in demonstrating commitment to action. This was also highlighted earlier during the day by the many signatories of the Baku Declaration on Enhance Climate Action in Tourism. Legrand and Kulnides discussed human and natural capital, carrots and sticks in sustainability, as well as reporting and compliance. This is a packed 20-minute discussion to underscore the necessity of embedding sustainable practices at the core of business strategies for lasting impact.
Managing supply chains for a variety of distinct operations is complex and highly analytical yet often lacks the prestige of the rooms division, front office, F&B or spa. Still, it’s essential; if housekeeping represents the proverbial ‘heart of house’ then perhaps procurement is its ‘gastrointestinal tract’, the processing center for all raw goods ingesting.
As the closing part for the Thematic with Oracle Hospitality focusing on how generative artificial intelligence (GenAI) will help hoteliers, this latest panel discussion [link to video] is truly superb 50-minute conversation with Jason Bryant and Tanya Pratt, two senior leaders at Oracle Hospitality.
As artificial intelligence (AI) technology becomes more pervasive in hospitality, the industry's potential to transform guest experiences and operational efficiency grows significantly. In the latest Hospitality Net Insider video, Bojan Pavicic, Director Technology & Digital at citizenM hotels and Stephan Wiesener, Founder & CTO at Apaleo delve into the realities hotel groups face in embracing AI, from streamlining guest personalization to optimizing booking systems and back-end operations.
As COP29 approaches this November, HNtv INSIDERS sat down with Zoritsa Urosevic, Executive Director of UN Tourism and Willy Legrand, Professor of Tourism and Hospitality Management at IU International University of Applied Sciences in Germany to discuss the inaugural UN Climate Change COP29 Thematic Day on Tourism.
It’s always illuminating to speak one-on-one with brilliant hotel marketers like Jason Pirock, Head of Marketing for Springboard Hospitality, as I did during our recent Insider Conversation, “Mastering Conversions: Crafting an Omnichannel Booking Journey.”
During the New York City Climate Week 2024, HNtv INSIDERS had the unique opportunity to engage with experts with Megan Epler-Wood (Cornell University, USA), Jeanne Varney (Cornell University USA) and Willy Legrand (IU International University of Applied Sciences, Germany) and discuss key insights from the Sustainability in Travel, Tourism, and Hospitality Roundtables—an event jointly hosted by Cornell University, its Center for Hospitality Research, and the Center for Sustainable Global Enterprise. This discussion spanned a variety of pressing topics, from innovative green financing and the escalating costs of insurance in the face of climate risks, to sustainable agricultural practices and the capacity to manage the reduction of greenhouse gas emissions via our Destination Marketing/Management and National Tourism organizations in tourism destinations worldwide. Join us for a concise 20-minute summary that captures the essence of these discussions and a chance to grasp how the tourism and hospitality sectors are navigating the multifaceted challenges of climate mitigation and adaptation.
From the latest World Panel as part of the Thematic campaign with Revinate where I posed the question about what will be the most valuable metric for quantifying a hotel’s growth beyond RevPAR, there were some very interesting answers that deserve some unpacking.
In this conversation with Jason Pirock, Head of Marketing at Springboard Hospitality, a premier third-party hotel management company, we discuss how properties and hotel brands can use a customer data platform (CDP) to increase conversions within the guest booking journey.
We hear the word ‘personalization’ being thrown around a lot in hospitality these days. And rightfully so, as there’s a ton that hotels can and should be doing to enhance the guest experience. What I caution from the start, though, is that this is an arms race; if every hospitality brand is gunning for improved market share or ADR growth by ramping up their personalization, then you can’t rest on your laurels.
What’s the keystone system that a hotel should build its tech ecosystem around? Up until now, the answer to this question was always the property management system (PMS). Without properly administered rooms inventory, you have nothing. That’s your core, and the rest can be plugged in or swapped out (albeit painstakingly) as integrations to the PMS would allow.
At HITEC 2024, Terence Ronson sat down with Wietse Bijzeit, Vice President, Global Solutions Architect at Shiji Group. They discussed the impact of AI on the hospitality industry, data privacy challenges, and the future of technology in hotels. Here are the highlights from their conversation.
At HITEC 2024, Simone Puorto interviewed Michael Toedt, CEO and Founder of dailypoint, to discuss the company's evolution, the current state of AI in the hospitality industry, and the critical importance of having a central strategy for guest data.
At HITEC 2024, Simone Puorto interviewed Brian Batts, Vice President of Global Partnerships at Revinate. They discussed Revinate's approach to improving guest experiences and driving direct bookings through effective data integration and partnerships.
At HITEC 2024, Simone Puorto interviewed Niki Stone-Johnson, Chief Product Officer at Otelier. They discussed Otelier's innovative solutions in hospitality technology, focusing on business intelligence, budgeting, forecasting, and back-office automation. This conversation is part of our HITEC 2024 series, offering insights from industry leaders.
At HITEC 2024, Simone Puorto had a conversation with Sankar Narayan, CEO of SiteMinder. They discussed SiteMinder's evolution from a channel management provider to a broader smart platform integrating distribution, intelligence, and execution for hoteliers. This interview is part of our HITEC 2024 series, showcasing insights from leaders in hospitality technology.
At HITEC 2024, Simone Puorto sat down with Tina Markowitz, Vice President of Global Strategy at Cendyn. They discussed the company’s comprehensive approach to hospitality technology, the impact of recent acquisitions, and the evolving role of data and AI in the industry. This interview is part of our HITEC 2024 series, offering insights from leading voices in hospitality tech.
At HITEC 2024, Simone Puorto interviewed Klaus Kohlmayr, Chief Evangelist and Development Officer at IDeaS. They delved into the evolving landscape of revenue management, the shift to cloud-based solutions, and the transformative role of AI in the hospitality industry. This interview is part of our HITEC 2024 series, providing insights from top industry leaders.
At HITEC 2024, Simone Puorto interviewed Roland Smith, Hospitality Industry Leader at SALTO Systems. They discussed the latest advancements in access control technology, the role of biometrics, and the impact of AI in the hospitality industry. This interview is part of our HITEC 2024 series, bringing you key insights from industry leaders.