World Panel
World Panel

Housekeeping in Hospitality

Housekeeping is a core contributor to the guest experience and one of the largest line items on a hotel P&L. This forum seeks to advance the business of housekeeping and explores the many logistical challenges in a department that is shaped by complex people management, increasing guest expectations, profitability challenges and now, additional demands from both guests and other stakeholders in an environment forged by a pandemic.
Panel Champ

Soenke Weiss

Founder & Chief Strategy Officer, Optii Solutions Pty Ltd

More from Soenke Weiss
Recent Viewpoints (1)

Does the post-COVID era require a different skillset from housekeepers?

The prominence of the housekeeping function has seen a revival in recent years. While its contribution was underappreciated for many decades, there has been a recent awakening to the department's significant impact on shaping the guest experience and the positive impact a well-managed team can have on the hotel's bottom line.

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