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HN World Panel

Hospitality Net’s World Panel is where the smartest hospitality minds turn experience into momentum. It’s a place for people who love this industry—its pace, its complexity, its humanity—and who believe that the future of hospitality will be shaped by those willing to share what they’ve learned, challenge what’s “always been done,” and build what comes next together.

Latest Viewpoints

HN Original

World Panel

How hotel work will change as software tools become AI teammates

By Juanjo Rodriguez

Expert Views (10)

Jacqueline Nunley

Having a human at the helm, not just in the loop, is key to setting AI agents' goals, limits, and escalation triggers, and then to being able to watch the audit trail for anomalies.First, delegate commercial tasks that already operate on written rules, reserving human judgment for those that don't.These tasks go first because the limits are already written.

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HN Original

World Panel

Employee Engagement in the “Great Uncertainty”: What Makes Employees Want to Care?

By Linchi Kwok

Expert Views (7)

Dr. Evangelia (Lia) Marinakou

The hospitality industry faces persistent structural challenges, including low pay, demanding working conditions, seasonality, unsociable hours, limited career progression and poor work–life balance. Additionally, AI, labour mobility, economic pressures and employment uncertainty create new challenges that contribute to high employee turnover, increasing recruitment costs, loss of expertise, reduced operational efficiency and compromised service quality.During the “Great Uncertainty”, organisations must move beyond traditional engagement approaches, recognising that employees are more likely to care for guests when they feel cared for themselves.

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HN Original

World Panel

What are your top priorities that target increasing stability and managing risk?

By Mia Mackman

Expert Views (13)

Simon Saunders

Diversify revenue streams. A wellness asset that relies too heavily on one guest segment carries unnecessary risk. Balance hotel guests with local residents, memberships, structured programmes and other recurring income so that no single channel determines performance.

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