In this episode, we have a chat with Cheryl Durst, CEO of the International Interior Design Association. First, we discuss a few practical ways in which hoteliers can use design strategies to improve staff and guest experiences. We then learn about the power of having purpose when making design choices for team spaces and guest rooms; investment strategies a hotel might use when considering a design update; and the impacts – some surprising – that a design choice may have on a hotel, including in staff operations. We finish off our conversation on the topic of how hoteliers can benefit from using a “design mindset” when seeking to improve hotel operations and elevate the overall staff and guest experience.

If you like what Cheryl has to say, check out her own podcast called The Skill Set for more tips and tricks!

Unpacking Travel is back with a special dual episode blog to kick off a new season! To kick things off we asked designers that help build and refine hotel physical spaces what we can do better about leveraging our physical hotel spaces differently. They then teach us how to improve our staff and guest experiences through design, and the impact design has on staff and guest wellbeing. Check out the episodes below and learn how you can apply more design methods to elevate your operations and experiences today!

For additional episodes of the Unpacking Travel podcast, visit

About Amadeus

Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveller journey and help hospitality providers acquire, service, and retain guests by profitably driving demand and converting them into loyal fans.

Backed by over 30 years of experience, we design open, cutting-edge software to provide the most efficient, trusted, and reliable systems for our customers. With experts in 175+ countries, we have a deep understanding of the hospitality industry and a desire to enable our hotel partners to create memorable guest experiences.

To find out more about Amadeus, visit

Follow us on: Facebook, Twitter, LinkedIn, and Instagram.

Meet Amadeus at