Gomez Performance Index For Hotels: January 15, 2006 - February 15, 2006

The prevailing goal for hoteliers in the Performance Index is overall consistency. With few notable exceptions, the benchmarked sites on our index demonstrate predictable application speed and success rates.

Since the last period, the average benchmark response time has improved from 10.65 seconds to 9.81. Additionally, the success rate also improved from 98.89% to 98.97%.

Success Rate

As expected, the majority of the hoteliers continued their improvement trend over the last month. A few site changes were made last month that have impacted the overall averages. Gomez considers hoteliers with above 98% availability as top performers. For this period, the lowest rating was 96.43%, with two hoteliers falling below the 98% threshold.

Response Time

Most of the retailers who fell below the benchmark average in January showed improved performance this month. Notable improvements were made by both Orbitz and Starwood who experienced degradations in performance in December.

Gomez is the leading supplier of enterprise solutions that help companies achieve and maintain the peak performance of their mission-critical Internet applications. Using Gomez products and services, enterprises reach performance excellence and meet or surpass their business goals. Founded in 1997, Gomez provides performance measurement, benchmarking and competitive insight to Global 1000 companies across all industry segments, including financial services, e-commerce, information technology and travel.

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