Steering the Ship of a 7,500-plus Crew
For a luxury-seeking hotelier such as myself who is used to working with and reviewing properties of 200 rooms or less, tackling ARIA Resort & Casino in Las Vegas is a somewhat daunting task. Hoteliers will confide that consistently delivering 5-diamond and 5-star services for a typical 200-350 room property with a few restaurants, a pool, spa and other amenities is already a complex task. Now imagine the responsibilities for a 4 million-square-foot property: 4,000-plus rooms; 300,000 square feet convention center; 215,000-square-foot pool area; 80,000-square-foot spa; 1,800 seat theater; 26 restaurants and bars; and not to mention a 150,000-square-foot casino.