Ricardo Suárez has been appointed as General Manager at NIZUC Resort & Spa
Grupo Brisas proudly announces the appointment of Ricardo Suárez as the new General Manager of NIZUC Resort & Spa, its premier luxury resort in the Mexican Caribbean.
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Alicia Acevedo has been appointed as Spa Director at NIZUC Resort & Spa
NIZUC Resort & Spa has hired Alicia Acevedo as Spa Director to oversee all activities surrounding the NIZUC Spa, the first ESPA-branded spa in the Mexican Caribbean.
The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts – The Human Heart
As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month. Although I have clients across all segments of lodging, many of my clients are in the ultra-luxury five star or five diamond categories. Once thing I have learned is that the level of authentic and genuine hospitality, which travelers treasure the most, has little to do with the number of stars or diamonds hanging on a plaque behind the front desk. In fact, I've experienced some of the most memorable service encounters at economy lodging properties, whereas I find that hospitality too often falls short at ultra-luxury properties and instead feels scripted and robotic.
By Doug Kennedy, President of the Kennedy Training Network, Kennedy Training Network (KTN)