Social Intelligence provider Local Measure has helped one of Canada's premier luxury hotel groups double guest interaction during their stays on property and cut response times by more than 80% in less than six months, through the company's proprietary social intelligence platform.
Jean Philip Dupré has been named General Manager of Alt Hotel Ottawa. He joined Group Germain Hotels in 2015 as director of Housekeeping at Alt Hotel Winnipeg and has since held positions as director of Rooms, Alt Hotel Winnipeg; director of Operations, Alt Hotel Ottawa; and Business Development manager at Alt Hotel Winnipeg. Upon taking the helm of Alt Hotel Ottawa in April, the 27-year-old became Group Germain’s youngest General Manager.
Julie Brisebois has stepped into the role of general manager at Alt Hotel Montreal. She began her career at Le Germain Hotel Montreal before taking over as GM of Alt Hotel Quartier DIX30 in Brossard, Que. and then as GM of Alt Hotel Montreal when the hotel opened its doors in 2014. In 2016, Ms Brisebois set out to Ottawa in order to manage the opening of the brand new Alt Hotel, ensuring the general management was in good hands.
Canada's total construction pipeline shows a 7 percent spike in hotel project development year-over-year (YOY), according to Lodging Econometrics (LE). The Canadian pipeline currently comprises 214 projects and 28,299 guestrooms.
Kimpton Hotels & Restaurants announced today a four-star Kimpton hotel in the high-end neighborhood of Bloor-Yorkville in Toronto, slated to open in mid-2018. Amid Bloor-Yorkville"s luxury retail and cultural destinations, the Kimpton will offer access to the energy and activity of one of the city"s most exciting epicenters, right at the intersection of Bloor and St. George Streets.
The need for hotel guests to be connected has never been greater than it is now – and it will only continue to increase. Data consumption is expected to double by 2020, and JD Power and hotels.com surveys from 2013 to 2015 report that higher performance Wi-Fi is noted as the most-desired amenity at a hotel. In fact, guest satisfaction drops 6.5 per cent when asked to pay for basic Wi-Fi, while 80 per cent of guests said they won't return after a bad technology experience.
The Trump International Hotel and Tower Toronto will be rebranded as a St. Regis. The hotel's owner bought out Trump Hotels' management contract and sold the 261-room hotel this week. InnVest Hotels LP bought the 65-story property from JCF Capital for an undisclosed and will temporarily rebrand the property as the Adelaide Hotel Toronto while the property undergoes a renovation. Once the upgrades are completed, the property will be renamed the St. Regis Toronto.
Despite the increased entertainment options customers have through technology, television is still a primary entertainment technology during a hotel stay. The 2017 Travel Intentions Survey from The Hotel Association of Canada found that 53 per cent of travellers rated premium HD TV services as important to their hotel stay. Clearly guests see the importance of quality in-room TV and hold high expectations for the hotel they choose to provide a quality product.
CanadaStays today announces it has partnered with the global hotel industry's leading cloud platform, SiteMinder, to provide more property owners access to Canada's vacation rental market. The partnership sees CanadaStays integrated as one of the more than 350 distribution channels available to SiteMinder's 26,000 customers that are looking for greater visibility online through the world's top accommodation booking sites.
Wi-Fi has become one of the most commonly used pieces of technology in our society. Simply count the number of times you or those around you ask "what's the Wi-Fi password?" at any restaurant, coffee shop or shopping mall. Travelling and staying at hotels is no different, however, there is a common misconception that all Wi-Fi is created equal. Hotels cannot rest on this assumption and risk losing valuable guests and revenue. Check out some additional myths about Wi-Fi and make sure your hotel has the best possible solution in place.
Avvio's VP of Sales and Marketing, Rich Tuckwell, is exhibiting at the HITEC Toronto on 26 - 29 June.
ASSA ABLOY Hospitality today announces the successful upgrade and implementation of its VingCard Classic RFID door locks at the Renaissance Toronto Downtown Hotel, a sophisticated hotel accommodation situated inside the Rogers Centre, home of the Toronto Blue Jays. By upgrading its previous ASSA ABLOY Hospitality-based room access platform to include VingCard Classic RFID door locks along with the Visionline locking solution, the property ensures against the latest security threats while offering state of the art convenience.
Kognitiv Corporation is proud to announce that David Chestler, a well-recognized hospitality and travel executive with more than 28 years in the industry has joined their global management team. Prior to joining Kognitiv Corporation, he held senior positions at Pegasus Solutions (Utell), BirchStreet Systems, RateGain, Sceptre Hospitality Resources (SHR) and most recently SiteMinder.
Canada's hotel industry is projected to report further performance growth through 2018, according to a quarterly forecast report from STRand Tourism Economics.Canada reported a 5.5% increase (Canadian dollars) in revenue per available room during the first quarter of 2017. Growth was driven equally by occupancy (+2.7%) and average daily rate (+2.7%). For the remainder of the year, STR and Tourism economics project RevPAR increases of 5.0% (Q2), 2.7% (Q3) and 4.2% (Q4). "Canada has really only seen three periods with significant performance declines during the past 25 years," Owoo said. "Ever since the last downturn, demand in the country has largely outgrown supply, which has yielded relatively sustained increases in occupancy and six straight years with RevPAR growth." The top three room-revenue-generating markets in the country are each expected to record RevPAR growth between 5% and 10% for total-year 2017. Last year, Toronto contributed the highest share (11.1%) of room revenue in the country, followed byVancouver (8.4%) and Montreal (7.3%). During Q1 2017, Montreal posted RevPAR growth of 13.5%, driven primarily by an 8.9% surge in occupancy. RevPAR growth was lower than forecasted in Toronto (+6.9%) and Vancouver (+5.4%).
Novility is thrilled to return as an exhibitor at HITEC on June 26-29, this time taking place in Toronto, Canada. A must-attend event in 2017 with more than 365 participating companies, numerous educational sessions on the industry's hottest topics in the tech space & valuable networking opportunities.
dormakaba, one of the top three companies in the global market for access and security solutions, will launch its Quantum® Pixel electronic door lock at HITEC 2017 in booth 1901.
The Rainmaker Group (Rainmaker), the market leader in revenue and profit optimization solutions for the gaming and hospitality industry, is set to demonstrate its full suite of cloud-based solutions to attendees of HITEC 2017, taking place June 26th – 29th in Toronto, Canada. In addition to demonstrations of the proven Rainmaker revenue management, intelligence and rate-shopping solutions platform, which includes guestrev®, grouprev®, revcaster® and revintel®, attendees visiting HITEC booth #1852 will get an in-depth look at several newly released enhancements to Rainmaker solutions, which provide additional features and functionality to help Rainmaker clients maximize profit from every segment of their business.
RMS Hospitality Solutions is adding a Sales, Catering and Events Module to RMS – The Hospitality Cloud. Designed to automate the event booking and scheduling process, the module streamlines everything from set-up and task scheduling to reporting and billing.
Next week at HITEC Toronto, ADB will showcase an interactive TV solution for in-room entertainment that enables guests to stream content directly from their mobile devices to the guestroom TV. An essential part of its vuTyme in-room entertainment platform, vuCaster streams or "casts" personalized programming from YouTube, Netflix, Pandora and other premium content providers onto the bigger in-room screen to deliver a frictionless customer experience without the guest having to provide their account login credentials.
Holiday Inn Hotel & Suites Montreal Centre-ville West opens within a multi-use high rise. InterContinental Hotels Group (IHG), one of the world"s leading hotel companies, announces the opening of the new-build 221-room Holiday Inn Hotel & Suites®Montreal Centre-ville West located in downtown Montreal, Quebec. This hotel marks the 16th IHG hotel in Quebec and joins 12 IHG hotels already located nearby including the InterContinental® Montreal, Holiday Inn Hotel & Suites Montreal Centreville Downtown and Candlewood Suites® Montreal Downtown Centre Ville. This urban hotel is located steps away from the Bell Center, Place du Canada and Old Montreal, making it the perfect destination for business travelers, families and vacationers. The hotel encompasses 15 floors of a high-rise multi-use building that also includes apartments.