Search

PolyU Unveils Large Language Model-based Tourist Satisfaction Index, Providing Comprehensive Analysis to Enhance Hong Kong Tourism Service Quality

As tourism, one of the major pillars of the Hong Kong economy, gradually recovers from the pandemic, the government has planned a series of measures to promote the all-round development of the tourism industry. The Research Centre for Digital Transformation of Tourism (RCdTT) of The Hong Kong Polytechnic University (PolyU) School of Hotel and Tourism Management (SHTM) has developed an innovative, Large Language Model-based assessment framework – the Hong Kong Tourist Satisfaction Index (HKTSI) – to evaluate the satisfaction level of inbound tourists to Hong Kong from 2012 to 2024 across different tourism-related sectors, temporal scales and regions. Findings reveal that, while performance variations across different regions were clearly indicated, the TSI rebounded and reached its highest-ever recorded score after the temporary decline during the pandemic.

PolyU Tripartite Hospitality Programme Celebrates 10 Years of Excellence

On the occasion of the 10th anniversary of the tripartite Master of Science in Global Hospitality Business (MGH) programme, three international leaders of hospitality and tourism education – the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU), EHL Hospitality Business School (EHL) in Switzerland, and the Conrad N. Hilton College of Global Hospitality Leadership at the University of Houston (UH), USA – have come together to sign a Memorandum of Understanding (MoU) to ensure the continuation of this innovative educational strategy.

PolyU develops the first self-adaptive platform for tourism demand forecasts across the Greater Bay Area

Total international visitor arrivals to the Greater Bay Area (GBA) are forecasted to recover to the pre-pandemic level at close to 130 million by the end of 2024, and the total number of inbound visitor arrivals to Hong Kong to recover to the 2018 level of 65 million by 2025. These are some of the findings released by the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) today at the launch of a new forecasting platform under the project entitled The Development of an Automated and Self-Adaptive Tourism Demand Forecasting Platform for the Greater Bay Area (GBA-TDFP).

Hong Kong Takes Top Spots in “World’s 50 Best Hotels”

Two of Hong Kong’s hotels have been named the “world’s best.” The Hong Kong Tourism Board (HKTB) congratulates Rosewood Hong Kong and The Upper House for coming second and fourth respectively in the inaugural “2023 World’s 50 Best Hotels.” Rosewood Hong Kong has also been named Asia’s Best Hotel. This makes Hong Kong the only city in the world with two hotels ranked among the top 5 and demonstrates the city's top-tier hospitality experience to the world.