Hilton Garden Inn Cancun Airport GM Cecilia Betancourt shares how PMS platforms, digital check-in, and connected systems help hotels personalize service without replacing human connection.
Dolores Castillo shares insights from launching JW Marriott and Hilton properties, emphasizing market clarity, wellbeing-focused guest expectations, and balancing data with relationships in commercial strategy.
The Mexican hotel operator has 34 properties under development worth $880 million, achieving an NPS of 64 and launching Sunvivia, its newest lifestyle brand.
The awards ceremony at Riu Palace Pacifico recognized 90 top-performing travel agents from USA and Canada, with winners including Inteletravel and Red Label Vacations.