The Future of Luxury Is Personal: Highlights from the International Luxury Hotel Association's Luxury Hospitality Conference, INSPIRE Las Vegas
The Soul of Luxury: A Conversation with Horst Schulze The conference opened on a powerful and deeply human note with an intimate fireside chat featuring Horst Schulze, co-founder of The Ritz-Carlton and ... Schulze challenged the industry to resist becoming a commodity business focused solely on rooms, urging leaders instead to return to the art of caring.