The Roundhouse chooses Mews to modernize guest experiences
The Roundhouse, a 51-room boutique hotel in Beacon, NY, is replacing its legacy PMS with Mews to streamline peak-period arrivals, automate payments, and simplify wedding group bookings.
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Hudini partners with Nobu Hotels to digitise guest check-in across luxury hotel portfolio
Hudini's Staff Connect reduces check-in to under two minutes and eliminates up to 90% of manual tasks, with rollout underway across Nobu Hotels' global portfolio after initial deployments in Toronto and Barcelona.
The Coldest Check-In: I Cried When I Realized Hotels Don't Want to See My Face Anymore
A personal essay arguing that the removal of front desk staff in favor of tablets and virtual agents strips hotels of their core hospitality value, citing real examples from U.S. properties.
By Nasir Zahir
What 76 TripAdvisor Reviews Reveal About The Neighborhood Hotel New Buffalo, MI
ECG analyzed 76 TripAdvisor reviews of their New Buffalo property, finding 97.4% five-star ratings driven by walkable downtown location and superior sleep quality.
Meyer Jabara Hotels to Address Agentic Hotel Distribution at Annual Leadership Conference in March
Meyer Jabara Hotels will educate executives on how AI agents are reshaping hotel booking behavior and the digital infrastructure required to remain visible.
Omni Hotels & Resorts Modernizes Guest Engagement with Canary Technologies
Omni will deploy AI messaging and digital compendium technology across 50+ properties to automate guest communication in 100+ languages.
Shiji Hits Major Milestone with 400th Hyatt Infrasys POS and Full Digital F&B Ecosystem Install
The milestone includes deployment of a full digital F&B ecosystem at Hyatt Regency Greenville, featuring mobile POS and QR ordering technology.
By The Sea Resorts Modernizes the Guest Journey with Canary Technologies
By The Sea Resorts' Panama City Beach properties now use Canary's mobile check-in, AI messaging in 100+ languages, and digital compendium to streamline guest operations.
Castle Resorts & Hotels Brings Digital-First Experiences to Guests with Canary
Castle's 19 Hawaii and New Zealand properties will use Canary's AI messaging, digital compendium, and dynamic upsells to enhance guest communication and unlock new revenue streams.
Noelle Nashville Amplifies Guest Experience with Marshall Speakers
Marshall speakers are now installed in all guest rooms via Safemark distribution, extending the hotel's music-focused brand identity.
Tambourine and Settlers Hospitality Partner to Transform Digital Portfolio with Nine New Websites
Tambourine redesigned nine websites for Pennsylvania's Settlers Hospitality, unifying the independent group's digital presence across hotels, restaurants, and retail.
Agilysys Mobile Caddie App Drives Over 20 Hours of Weekly Scheduling Efficiency for Streamsong Resort’s Golf Operations
Streamsong Resort saves 20+ hours weekly using the app for real-time caddie scheduling across multiple golf courses with 200+ active caddies.
Americans Dissatisfied with Travel Security Experience; Demand 9/11 Passenger Security Fee Put Back Where It Belongs
Poll reveals 89% want the $1.5 billion annually diverted from TSA security fees returned to fund modern screening technology and reduce airport delays.
HCN to Showcase Breakthrough Business Model at Nevada Hotel & Lodging Assn. Tech Conference
HCN offers hotels tablet technology at no cost through a revenue-sharing model with advertising partnerships, featuring AI concierge and mobile integration.
Report benchmarks representation of women, Black leaders in hotel industry
Penn State study of 10,000+ hospitality leaders shows women's representation stagnant at senior levels while Black leadership declined from 2.2% to 2.1% over three years.